Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Languages
Timeline
Generic

ELISA MAYNEZ

El Paso,TX

Summary


Dynamic and data-driven Senior Trainer leading a team of skilled developers dedicated to creating and maintaining essential technical tools. Offers guidance to organizational leaders on key aspects of project development while coordinating the design and implementation of effective training programs to address identified opportunities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Service Specialist Training

Wayfair
01.2023 - Current
  • Identified patterns and trends that led to undesirable outcomes or compromised program compliance, and I developed corrective action plans to address these issues.
  • Collaborated with departmental management to create individualized training plans for service staff based on current performance metrics and desired goals.
  • Identified gaps in staff skills and initiated six initiatives aimed at enhancing learning experiences to bridge these gaps.
  • Monitored participants' knowledge before and after training sessions to determine any necessary follow-up activities aimed at closing knowledge gaps or improving overall results.

Bilingual Service Trainer

Wayfair
10.2020 - 10.2020
  • Collaborated with subject matter experts to assess relevance of training documents. using best practices to develop or update new documentation.
  • Created and oversaw Service training programs for operations.
  • Developed and implemented successful virtual, in-person blended onboarding program.
  • Monitor performance after training and create additional supportive training programs to address areas for improvement in the metrics.

Showroom Coordinator

Pella Windows And Doors Of North Carolina
07.2019 - 10.2020
  • Provided prompt, courteous service to every individual entering showroom.
  • Supervised inventory and placed orders to replenish low running supplies.
  • Determined key details for showroom light fixtures, flooring and accessories.
  • Drove employee engagement and guest experience through coaching, training and development.

Document Control Analyst

VEMAC
05.2015 - 05.2018
  • Assisted in preparation and reporting of bank certification to auditors, demonstrating compliance through consistently accurate documentation and bookkeeping.
  • Facilitated meetings and documented compliance requirements for internal business partners and external vendors.
  • Provided targeted support during inventory management and reconciliation process, facilitating comprehensive auditing and assessment.
  • Established, maintained and improved base of financial controls, building, documenting and executing repeatable accounting processes.

Education

Bachelor's Degree - Communication/Human Resources

University of Nuevo Leon UANL
Mexico
05.2012

Skills

  • Strategic issue resolution
  • Effective communication
  • Proficient in managing multiple responsibilities
  • Ability to adjust to new challenges
  • Collaborative teamwork expertise

Accomplishments

  • Successfully certified 12 international trainers to enhance service support for business partners.
  • Implement multiple initiatives to reduce training time and costs during the onboarding experience.
  • Achieved a 33% increase in the success rate of the specialized department by implementing learn and apply experiences during training.

Awards

  • People Principles Award - 2025
  • We are always improving Award, 2021


Certification

  • Certified Level AI, Wayfair - 2025
  • Training Coach Certification - 2023-2025

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sr. Service Specialist Training

Wayfair
01.2023 - Current

Bilingual Service Trainer

Wayfair
10.2020 - 10.2020

Showroom Coordinator

Pella Windows And Doors Of North Carolina
07.2019 - 10.2020

Document Control Analyst

VEMAC
05.2015 - 05.2018

Bachelor's Degree - Communication/Human Resources

University of Nuevo Leon UANL

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ELISA MAYNEZ