Elisa Mercado
Summary
Highly motivated and detail-oriented Administrative Professional with over 20 years experience. Expertise in Program Operations, Project Management, and Senior Executive Level Support. Adept at troubleshooting and resolving complex issues while maintaining a high degree of confidentiality and professionalism.
Overview
14
14
years of professional experience
Work History
ADMINISTRATIVE OFFICER
CASE Management Consulting, National Geospatial, Intelligence Agency
03.2020 - 03.2022
- Administrative Officer in support of the Source Corporate Policy Branch at National Geospatial-Intelligence Agency (NGA)
- Analyzed, tracked, and responded to Agency and group-level action items within specified timelines using NGAs Central Electronic Routing and Tasking System (N-CERTS)
- Provided guidance and assistance to various Suspense Coordinator teams to ensure correct policies and procedures were followed
- Coordinated with internal NGAs customers and external partners to negotiate tasker revisions, extensions, etc.
ADMINISTRATIVE OFFICER
Knowledge Link, National Geospatial-Intelligence Agency
08.2018 - 03.2020
- Served as Executive Assistant and Suspense Coordinator in support of Corporate Affairs and Program Evaluation (CAPE) at the National Geospatial-Intelligence Agency (NGA)
- Provided Executive Administrative support to include staffing correspondence, calendar management, organized conference calls, and prepared read-ahead materials for Senior Executives
- Coordinated team meetings onsite and offsite
- Created presentations, managed agendas, documented outcomes and ensuring follow-up on action items
- Initiated and coordinated actions using NGAs Central Electronic Routing and Tasking System (N-CERTS).
ADMINISTRATIVE OFFICER
Leidos, National Geospatial, Intelligence Agency
02.2016 - 08.2018
- Managed internal and external reporting requirements, position management, Senior Executive external recruitment, internal assignment management, and processed personnel action records using PeopleSoft in support of NGAs Senior Executive Career Service (HDTX)
- Prepared correspondence and staff packages in support of Agency level decisions regarding Senior Executive salary compensation, bonuses, Presidential Rank Awards and other Senior Award nominations
- Led the certification process for the Intelligence Community Senior Officer Core Qualifications (IC SOCQs) and Executive Core Qualifications (ECQs)
- Performed precise and accurate actions in PeopleSoft by coordinating with various Human Resources component team members and Manpower personnel by verifying position information was accurate for 220 Senior Executives.
ADMINISTRATIVE OFFICER
Booz Allen Hamilton, National Geospatial, Intelligence Agency
03.2013 - 02.2016
- Primary point of contact for facilitating operational and administrative inquiries for the Geospatial Intelligence (GEOINT) Component Team
- Managed conference and communications project plans ensuring tasks and deadlines are met by staff
- Analyzed internal processes and made recommendations for procedural and policy changes to improve operations
- Served as a liaison between internal and external Components to facilitate communication flow.
TRAINING SPECIALIST
SAI, National Geospatial Intelligence Agency
07.2012 - 03.2013
- Supported the National Geospatial Intelligence Agency (NGA) College by providing PeopleSoft training.
- Facilitated Employee Self-Service, Supervisor Self-Service, Positions, Recruiting, Personnel Actions, Mass Action Processing, Time & Attendance, Manage Personnel, and PeopleSoft Reporting Tools-HRIS training sessions
- Gathered, reviewed, and submitted course evaluations for analysis to determine the effectiveness of PeopleSoft Training sessions.
- Incorporated all approved changes to course materials as necessary to improve training effectiveness.
TRAINING PROGRAM MANAGER
National Geospatial Intelligence Agency
02.2010 - 07.2012
- Competitive Training Program Manager
- Administered, coordinated, and managed all competitive training and education courses including NGAs competitive courses, production-sponsored courses, Environmental Systems Research Institute/ Geographic Information System course, and Director of National Intelligence course using NGA Central Electronic Routing and Tasking System (N-CERTS).
- Coordinated all training announcements requiring candidate selection, prioritization, and approval within their groups.
- Registered employees for discretionary and non-discretionary courses using HRIS Software.
BENEFITS ADMINISTRATOR
US Army Human Resource Command
12.2007 - 02.2010
- Managed US Army Soldier benefits and claims for survivors of active-duty Service members
- Calculated annuity benefits for eligible family members
- Recommended approval and disapproval of Service member's Group Life Insurance (SGLI) and Family SGLI benefit payments
- Provided guidance to Casualty Assistance Centers worldwide on adverse and normal conditions for paying designated beneficiaries.
Education
Bachelor of Science - Business Administration
Park University
Parkville, MO05.2007
Skills
- Project Management
- Confidential Records Management
- Attention to Detail
- Applicant Tracking Systems
- Organizational Skills
- Process Improvement Initiatives
- Employee Performance Reviews
- Senior Executive Support
Timeline
ADMINISTRATIVE OFFICER
CASE Management Consulting, National Geospatial, Intelligence Agency
03.2020 - 03.2022
ADMINISTRATIVE OFFICER
Knowledge Link, National Geospatial-Intelligence Agency
08.2018 - 03.2020
ADMINISTRATIVE OFFICER
Leidos, National Geospatial, Intelligence Agency
02.2016 - 08.2018
ADMINISTRATIVE OFFICER
Booz Allen Hamilton, National Geospatial, Intelligence Agency
03.2013 - 02.2016
TRAINING SPECIALIST
SAI, National Geospatial Intelligence Agency
07.2012 - 03.2013
TRAINING PROGRAM MANAGER
National Geospatial Intelligence Agency
02.2010 - 07.2012
BENEFITS ADMINISTRATOR
US Army Human Resource Command
12.2007 - 02.2010
Bachelor of Science - Business Administration
Park University
Similar Profiles
Matthew JohnsonMatthew Johnson
Police Officer at National Geospatial-Intelligence Agency, NGAPolice Officer at National Geospatial-Intelligence Agency, NGA
Cristin SheehanCristin Sheehan
Deputy Chief - GEOINT Division at National Geospatial-Intelligence AgencyDeputy Chief - GEOINT Division at National Geospatial-Intelligence Agency
Emma OvermanEmma Overman
Russian-Enabled Geospatial Open Source Intelligence Collector/Russian Toponymist/Open Source Intelligence Research Analyst at National Geospatial-Intelligence AgencyRussian-Enabled Geospatial Open Source Intelligence Collector/Russian Toponymist/Open Source Intelligence Research Analyst at National Geospatial-Intelligence Agency