Elisa Mercado
Summary
Executive Assistant with over 15 years of extensive expertise in supporting Senior Executives and managing complex administrative tasks. Proficient in project management, problem-solving, and process improvement, with a strong emphasis on time management and communication skills. Consistently ensures efficiency and confidentiality in executive support roles, aspiring to leverage skills in increasingly strategic capacities.
Overview
14
14
years of professional experience
Work History
Executive Assistant
CASE Management Consulting
Springfield, VA
03.2020 - 03.2022
- Company Overview: National Geospatial-Intelligence Agency
- Managed Executive schedules to include monitoring and managed email inboxes, coordinated travel arrangements, provided meeting support, event coordination, expenses reporting, and ensured that Senior Executive leaders’ daily tasks were prioritized ensuring smooth daily operations
- Streamlined task management processes using NGA's Central Electronic Routing and Tasking System (N-CERTS), enhancing efficiency and meeting stringent deadlines
- Coordinated with internal and external stakeholders for task revisions, enhancing collaboration while facilitating effective negotiations to ensure project success
- Organized action item responses while fostering strong relationships with NGA internal and external partners ensuring optimal time management in a fast-paced environment
- National Geospatial-Intelligence Agency
Executive Assistant
Knowledge Link
Springfield, VA
08.2018 - 03.2020
- Company Overview: National Geospatial-Intelligence Agency
- Orchestrated high-level administrative support, managing complex schedules and facilitating critical communications resulting in more focused and productive decisions for Senior Executives
- Ensured flawless execution of travel arrangements and expense reporting, maintaining impeccable records and adherence to protocols resulting in cost-effective arrangements
- Drove operational excellence through meticulous coordination of executive meetings, organized conference calls, created presentations, prepared read-ahead materials, and researched information prior to disclosure while documenting outcomes and ensuring follow-up action items were met
- Streamlined internal processes by utilizing (N-CERTS) for task management which implemented an efficient routing system enhancing team coordination and project delivery timelines
- National Geospatial-Intelligence Agency
Human Resources Officer
Leidos
Springfield, VA
02.2016 - 08.2018
- Company Overview: National Geospatial-Intelligence Agency
- Managed employee process requirements using internal agency software which aided in external recruitment, internal assignment management, and processing of personnel actions for 220 Senior Executives enhancing efficiency and productivity across all departments
- Crafted meticulous staff packages for Agency level decisions on executive salary compensation, bonuses, prestigious Presidential Rank Awards and other Senior Award nominations
- Led the certification project for the Intelligence Community Senior Officer Core Qualifications, elevating executive competencies and organizational leadership
- Fostered seamless coordination among HR teams and Manpower personnel, optimizing position information accuracy and enhancing organizational structure
- National Geospatial-Intelligence Agency
Executive Assistant
Booz Allen Hamilton
Springfield, VA
03.2013 - 02.2016
- Company Overview: National Geospatial-Intelligence Agency
- Orchestrated high-level administrative operations and executive support by managing complex schedules, travel logistics, supplying critical documentation, while executing multi-faceted project management for conferences consistently meeting deadlines and delivering high-quality outcomes
- Served as liaison and gatekeeper between internal and external components to facilitate seamless communication efficiency across teams which improved time management and prioritization of objectives
- Spearheaded process improvement initiatives, analyzing internal procedures and recommending policy changes that streamlined operations and boosted productivity
- National Geospatial-Intelligence Agency
Training Specialist
SAI
Springfield, VA
07.2012 - 03.2013
- Company Overview: National Geospatial-Intelligence Agency
- Led three comprehensive PeopleSoft training courses for NGA College, covering diverse modules, provided expert guidance on PeopleSoft functionalities, empowered NGA staff to effectively utilize the system while fostering a collaborative learning environment
- Streamlined PeopleSoft training processes for new employees, supervisors, and HR specialist, resulting in improved user proficiency across multiple modules
- Focused on practical applications to enhance operational efficiency
- Analyzed PeopleSoft training feedback, identifying key areas for improvement
- Implemented data-driven enhancements to course materials, boosting overall effectiveness
- National Geospatial-Intelligence Agency
Training Program Manager
National Geospatial-Intelligence Agency
Springfield, VA
02.2010 - 07.2012
- Meticulously administered, coordinated, and managed all competitive training and education courses which included NGAs competitive courses, production-sponsored courses, Environmental Systems Research Institute, Geographic Information System, and Director of National Intelligence using (N-CERTS)
- Optimized competitive course coordination, ensuring strategic prioritization and approval of candidates across diverse training programs by coordinating candidate selection
- Implemented novel approaches to training announcements, improving communication efficiency and participant engagement ensuring optimal course enrollment
Benefits Administrator
US Army Human Resource Command
Alexandria, VA
12.2007 - 02.2010
- Supported the United States Army by processing claims for families of military survivors while enhancing accuracy in annuity calculations and insurance benefit payments
- Meticulously reviewed complex benefit claims, ensuring compliance with military regulations and developed comprehensive checklists for consistent, error-free benefit administration
- Fostered seamless coordination between the Human Resources Command and global Casualty Assistance Centers, enhancing support for military families
- Contributed to policy refinements, improving benefit accessibility
Education
Bachelor of Science - Business Administration
Park University
Parkville, MO05.2007
Skills
- Executive support
- Microsoft Office Suite
- Project oversight
- Database management
- Interpersonal communication
- Analytical skills
- Attention to detail
- Calendar planning and email management
- Office administration
- Information confidentiality
Timeline
Executive Assistant
CASE Management Consulting
03.2020 - 03.2022
Executive Assistant
Knowledge Link
08.2018 - 03.2020
Human Resources Officer
Leidos
02.2016 - 08.2018
Executive Assistant
Booz Allen Hamilton
03.2013 - 02.2016
Training Specialist
SAI
07.2012 - 03.2013
Training Program Manager
National Geospatial-Intelligence Agency
02.2010 - 07.2012
Benefits Administrator
US Army Human Resource Command
12.2007 - 02.2010
Bachelor of Science - Business Administration
Park University
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