Elisa Michel

Expansion/Accounts Payable/Administration

• Cultivated vendor relations through consistent communication and negotiation, optimizing service agreements.
• Supported policy development initiatives to ensure adherence to industry regulations.
• Assisted in financial report preparation, delivering insights into business performance.
• Trained new staff on office procedures, fostering a knowledgeable team environment.
• Managed inventory control processes, reducing excess stock and minimizing operational costs.
• Streamlined accounts payable and receivable processes, enhancing transaction accuracy and timeliness.
• Provided administrative support for projects, ensuring alignment with strategic goals and timelines.
• Coordinated cross-departmental activities to develop materials for successful retail expansion in California and Michigan.
• Managed department records in both digital and physical forms.
• Monitored industry trends in order to identify new sourcing opportunities.
• Sought out and evaluated vendors, negotiated prices and completed contracts.

Logistics/Sourcing/Inventory Management

• Collaborated with internal teams to coordinate shipments between multiple locations.
• Created reports on freight costs, delivery timelines, invoices and other related information.
• Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
• Developed strategies to optimize stock levels while ensuring availability when needed.
• Created reports on inventory levels, trends, costs, deliveries. for upper management review

Customer Service

• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Asked questions to determine service needs and accurately input information into electronic systems.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Developed positive relationships with customers through friendly interactions.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Updated databases with new and modified customer data.

• Oversaw invoicing processes, ensuring accuracy of billing information.
• Implemented inventory auditing procedures to maintain compliance with company standards.
• Trained team members on best practices for inventory management and warehouse organization.
• Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
• Prepared deposit slips for all incoming funds according to established procedures.
• Safe and cash box access and record keeping for accuracy.

• Streamlined salon operations to enhance service delivery and client satisfaction.
• Trained and mentored staff to improve service quality and operational efficiency.
• Implemented inventory control systems to minimize waste and optimize supply usage.
• Conducted financial oversight to maintain profitability and ensure fiscal responsibility.
• Evaluated and selected products and services to meet client needs and preferences.
• Maintained compliance with health and safety regulations to ensure a safe environment.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Supported sales transactions by accurately processing payments and refunds.
• Monitored store operations to ensure adherence to company standards and procedures.
• Analyzed customer feedback to identify areas for service improvement.
• Facilitated team meetings to discuss operational updates and performance goals.
• Collaborated with management to implement promotional strategies that increased foot traffic.
• Assisted in scheduling staff shifts to ensure adequate coverage during peak hours.
• Verified and recorded cash totals from daily receipts.
• Prepared deposit slips for all incoming funds according to established procedures.