Elisa Miller
Pensacola
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, problem-solving, managing invoices, reconciling statements, and maintaining accurate financial records. Highly reliable and flexible in meeting changing business needs.
Overview
23
23
years of professional experience
Work History
Regional Account Manager
EmCo Consulting
06.2023 - Current
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
- Liaised between parent company and independent distributors.
- Negotiated favorable contract terms for both the company and clients while maintaining a focus on mutual benefits.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed accounts payable and receivable, ensuring timely payments and accurate financial records.
Florida Mentor Program Coordinator
Pyramid Inc.
03.2021 - 03.2023
- Maintained open lines of communication with all stakeholders, resolving concerns promptly and providing regular updates on program developments.
- Ensured compliance with relevant policies by maintaining accurate records of all activities associated with the mentoring program.
- Facilitated regular mentor meetings, fostering a sense of community and peer-to-peer learning opportunities.
- Increased program visibility through targeted marketing campaigns and community outreach efforts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Promoted social, emotional, and physical health through diverse activities.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Kept individuals safe by removing hazards and correcting problems.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
- Developed customized learning experiences by incorporating multimedia elements, interactive activities, and real-world examples.
Assistant Program Director
Pollak Industries and Community Based Employment
10.2019 - 03.2021
- Assisted program manager with developing budget and schedule.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Improved program efficiency by streamlining processes and implementing innovative organizational strategies.
- Interacted with customers to identify business needs and requirements.
Office and Project Manager
Specialty Products, Inc.
02.2018 - 10.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Managed accounts payable and receivable, ensuring timely payment processing and accurate record keeping.
Construction Coordinator
Flynn Built
09.2016 - 02.2018
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Interviewed, hired, and trained new workers.
- Held construction progress and regular status meetings with project team.
- Kept projects on schedule and within budget while serving as project leader.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
Office Manager
Appalachian Root and Herb
06.2002 - 05.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ06-2012
Skills
- Data entry
- Accounts payable
- Invoice processing
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Project management
- Account management
Timeline
Regional Account Manager
EmCo Consulting
06.2023 - Current
Florida Mentor Program Coordinator
Pyramid Inc.
03.2021 - 03.2023
Assistant Program Director
Pollak Industries and Community Based Employment
10.2019 - 03.2021
Office and Project Manager
Specialty Products, Inc.
02.2018 - 10.2019
Construction Coordinator
Flynn Built
09.2016 - 02.2018
Office Manager
Appalachian Root and Herb
06.2002 - 05.2008
Associate of Arts - Business Administration
University of Phoenix
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