Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisa Kisor

Fort Worth,TX

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Medmark Treatment Center
05.2024 - Current
  • Greeted and assisted patients with check-in procedures. Answered incoming calls, scheduled appointments and filed medical records. Responded to inquiries by directing calls to appropriate personnel. Processed payments using cash and credit cards, maintaining accurate records of transactions while working the Front Desk and ensuring proper payment is settled into the patient’s accounts. Ensuring the daily and weekly reports for insurance and billing are submitted on time to the correct coordinators. Bank deposits were performed appropriately weekly for the clinic. Adjusting payments and accounts accordingly for patients and the treatment center. Verified patient insurance eligibility and entered patient information into the system for 440 patients. Scanning in proper consent forms and insurance cards while maintaining HIPAA and EMTALA compliance. Filed patient paperwork into patient charts and files. Followed document protocols to safeguard confidentiality of patient records. Compiled and maintained patient medical records to keep information complete and up to date. Provided excellent customer service to patients and medical staff. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Facilitated communication between patients and various departments and staff. Helped address client complaints through timely corrective actions and appropriate referrals. Applied administrative knowledge and courtesy to explain procedures and services to patients. Stayed calm under pressure and successfully dealt with difficult situations.

Patient Access Representative (Emergency Department)

Carteret Health Care
09.2022 - 05.2024
  • Responsibilities include greeting patients, verifying and correcting insurance information, scheduling appointments, and ensuring accurate patient demographic information. Facilitated smooth billing processes by verifying insurance eligibility. Scanning in proper consent forms and insurance cards while maintaining HIPAA and EMTALA compliance. Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions. Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times. Emergency department and labor and delivery Inpatient and outpatient admissions. Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process. Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care. Stayed calm under pressure to and successfully dealt with difficult situations. Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters. Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable. Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Front Desk Supervisor

Hilton Garden Inn
06.2022 - 09.2022
  • Managed front desk operations, supervised staff, and resolved guest issues to ensure excellent customer service. Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests. Trained new staff on correct procedures, compliance requirements, and performance strategies. Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities. Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand. Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities. Contributed to the development of new front desk procedures for increased efficiency and better guest service. Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly. Collected room deposits, fees, and payments. Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events. Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs. Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner. Streamlined check-in and check-out processes for improved guest experience and reduced waiting times. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Resolved guest issues with rooms or reservations with knowledgeable and friendly service. Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently. Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests. Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area. Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Front Desk Associate

Hampton Inn
01.2020 - 06.2022
  • Provided guest assistance, managed reservations. Organized front desk area to maintain a professional and welcoming appearance for guests. Maintained cleanliness and organization of front desk area. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Resolved guest issues effectively, ensuring a positive customer experience. Performed basic daily bookkeeping tasks. Answered guest questions and offered referrals to local points of interest. Took reservations over phone, in person, and via computer for guests and provided confirmation information. Collaborated with housekeeping staff to ensure seamless room transitions and availability. Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data. Kept accounts in balance and ran daily reports to verify totals. Reported facility and room maintenance problems to appropriate personnel for immediate remediation. Collected room deposits, fees, and payments.

Education

High School Diploma -

Aledo High School
Aledo, Texas
05-2016

Skills

  • Detail-oriented and organized
  • Strong customer service skills
  • Efficient and accurate data entry
  • Medical Terminology
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Eligibility determination
  • Multitasking and organization
  • Registration and admissions
  • Phone and email etiquette
  • Problem-solving

Timeline

Patient Access Representative

Medmark Treatment Center
05.2024 - Current

Patient Access Representative (Emergency Department)

Carteret Health Care
09.2022 - 05.2024

Front Desk Supervisor

Hilton Garden Inn
06.2022 - 09.2022

Front Desk Associate

Hampton Inn
01.2020 - 06.2022

High School Diploma -

Aledo High School

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