Elisa Montalvo
New York,NY
Summary
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional with team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Broadway Medical Office
06.2024 - 08.2024
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Experience in drawing blood from patients for various medical tests and procedures. Also, preparing and processing specimens for laboratory testing.
- Experience in taking vitals signs for patients that include blood pressure, body temperature, pulse, and breathing rate.
- Performing electrocardiogram tests on patients to monitor heart activity and detect abnormalities. Ensured equipment was properly calibrated and maintained.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Obtained client medical history, medication information, symptoms, and allergies.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Empanada mama cashier/hostess
10.2021 - 01.2022
- Greet guests, answer phones, seat guests, prepare to-go orders, POS station, handle cash
- Serve exceptional customer service through effective communication skills.
Planet Fitness Member Service Representative
03.2018 - 01.2021
- Greet members, prospective members and guests
- Handle all front desk related activities
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system and sign up new members
- Take prospective members on tours
- Assist in maintaining the neatness and cleanliness of the club
- Training of staff on new rules and guidelines
- Team Captain: helping manager run the gym smoothly and making sure tasks are being done when the manager is not in.
Education
Certification - Medical Assisting
ACE Institute of Technology
New York, NY08.2024
Regents Diploma -
George Washington Educational Campus
New York, NY01.2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Certification
CPR certified
Bilingual
Spanish and English
References
Yasmina Pérez, (267)394-0046
Timeline
Medical Assistant Intern
Broadway Medical Office
06.2024 - 08.2024
Empanada mama cashier/hostess
10.2021 - 01.2022
Planet Fitness Member Service Representative
03.2018 - 01.2021
Certification - Medical Assisting
ACE Institute of Technology
Regents Diploma -
George Washington Educational Campus
CPR certified
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