Summary
Overview
Work History
Education
Skills
References
Timeline
Intern

Elisa Moore

St. Petersburg,FL

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Store Associate

TJX Companies
Largo, FL
11.2023 - 01.2024
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Adhered to safety regulations when handling hazardous materials.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers to determine wants or needs.

Store Associate

CVS Pharmacy
Largo, FL
11.2021 - 06.2023
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Adhered to safety regulations when handling hazardous materials.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Performed daily opening and closing procedures for store operation.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers to determine wants or needs.
  • Coordinated shipments between stores and vendors as needed.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Ensured the cleanliness and tidiness of the store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Maintained attractive merchandise displays to maximize purchases.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Reconciled daily sales transactions against cash registers totals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Described merchandise and explained use, operation and care.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized store displays to ensure maximum visibility of products.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Answered telephone to give callers store information and look up order details.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Verified accuracy of promotional signs within store environment.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Provided cash register operations and handled customer payments.
  • Improved customer service feedback scores through outstanding service.
  • Operated scanning equipment for price checks and stock replenishment.
  • Monitored employee performance to ensure adherence to company standards.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Addressed customer complaints in a professional manner.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Line Worker

Tropical Smoothie
Pinellas Park, FL
05.2020 - 12.2020
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Organized inventory shelves to ensure that items were accessible for use on the assembly line.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Followed safety protocols while operating heavy machinery on the production line.
  • Used established assembly instructions to complete jobs.
  • Operated a variety of power tools in order to complete assigned tasks accurately and efficiently.
  • Cleaned up work area at end of shift to maintain a safe working environment for other employees.

Cashier

Winn Dixie Supermarket
Largo

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Customer Service
  • Return Processing
  • Shipment Processing
  • Product Display
  • Payment Processing
  • Organization
  • Inventory Control
  • Team Collaboration
  • Product Support
  • Team Leadership
  • Retail Merchandising
  • Product Knowledge
  • Safety Oversight
  • Loss Prevention
  • Cash Handling
  • Product Runs
  • Item Ticketing and Pricing
  • Attention to Detail
  • Creative Thinking
  • Inventory and Stocking
  • Store Policies and Procedures
  • Honest and Dependable
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills

References

References available upon request.

Timeline

Store Associate

TJX Companies
11.2023 - 01.2024

Store Associate

CVS Pharmacy
11.2021 - 06.2023

Line Worker

Tropical Smoothie
05.2020 - 12.2020

Cashier

Winn Dixie Supermarket

High School Diploma -

Penn Foster Career School

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Elisa Moore