Elisa Ng
Miramar,FL
Summary
To obtain a position that would allow me to apply my diverse knowledge, excellent customer service, and communication skills within a professional environment. I believe that these skills would permit me to be more efficient in completing tasks in a timely manner, and vast experience will allow me to be an asset to the company.
Overview
17
17
years of professional experience
Work History
Brand Manager
Dee Elly
02.2021 - 02.2024
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Coordinated with design and media teams to develop high-quality creative assets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Store Manager
J.C. Sushi INC
12.2019 - 12.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reported issues to higher management with great detail.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Barista Shift Lead
Dr Smood
05.2017 - 11.2019
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Barista Shift Lead
Starbucks
07.2016 - 04.2019
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Store Manager
Orient Chef
01.2007 - 04.2016
- Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted in recruiting, hiring and training of team members.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelor of Science - Business Administration
Florida International University
Miami, FL04.2013
High School Diploma -
Everglades High School
Miramar, FL06.2008
Skills
- Strong interpersonal skills
- Detail-oriented
- Data entry proficiency
- Goal-oriented
- Verbal/written communication
- High level of accuracy
- Positive
- Excellent time management skills
- Strong customer relations
- Decision-Making
- Self-Motivated
- Multitasking Abilities
- Conflict Resolution
- Administrative Support
Timeline
Brand Manager
Dee Elly
02.2021 - 02.2024
Assistant Store Manager
J.C. Sushi INC
12.2019 - 12.2020
Barista Shift Lead
Dr Smood
05.2017 - 11.2019
Barista Shift Lead
Starbucks
07.2016 - 04.2019
Assistant Store Manager
Orient Chef
01.2007 - 04.2016
Bachelor of Science - Business Administration
Florida International University
High School Diploma -
Everglades High School
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