Elisa Ng
Miramar,FL
Summary
To obtain a position that would allow me to apply my diverse knowledge, excellent customer service, and communication skills within a professional environment. I believe that these skills would permit me to be more efficient in completing tasks in a timely manner, and vast experience will allow me to be an asset to the company.
Overview
17
17
years of professional experience
Work History
Brand Manager
Dee Elly
Los Angeles, CA
02.2021 - 02.2024
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Coordinated with design and media teams to develop high-quality creative assets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Store Manager
J.C. Sushi INC
Plantation, FL
12.2019 - 12.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reported issues to higher management with great detail.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Barista Shift Lead
Dr Smood
Miami Beach, FL
05.2017 - 11.2019
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Barista Shift Lead
Starbucks
Miami. Beach, Fl
07.2016 - 04.2019
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Store Manager
Orient Chef
Miramar, Fl
01.2007 - 04.2016
- Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted in recruiting, hiring and training of team members.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelor of Science - Business Administration
Florida International University
Miami, FL04.2013
High School Diploma -
Everglades High School
Miramar, FL06.2008
Skills
- Strong interpersonal skills
- Detail-oriented
- Data entry proficiency
- Goal-oriented
- Verbal/written communication
- High level of accuracy
- Positive
- Excellent time management skills
- Strong customer relations
- Decision-Making
- Self-Motivated
- Multitasking Abilities
- Conflict Resolution
- Administrative Support
Timeline
Brand Manager
Dee Elly
02.2021 - 02.2024
Assistant Store Manager
J.C. Sushi INC
12.2019 - 12.2020
Barista Shift Lead
Dr Smood
05.2017 - 11.2019
Barista Shift Lead
Starbucks
07.2016 - 04.2019
Assistant Store Manager
Orient Chef
01.2007 - 04.2016
Bachelor of Science - Business Administration
Florida International University
High School Diploma -
Everglades High School