Elisa De La Cruz-Parra

•Schedule Patients that are homebound/bedbound

•Assist with Authorization and Verifications

•Answering Multiple Phone Lines

•Provide Accurate and Complete Information to Billing Office

•Insurance Verification

•Ensure the Accuracy of Patient Data Entered Into the System

•Process Requests and Filing of Patient Records Requirements

•Some Experience in A Medical Office Setting

Auditing Papers

•Experience in the Ability to Handle Heavy Patient Volume

•Strong Customer Service and Computer Skills

•Ability to Multi-Task

•Medical Terminology.

•Microsoft Office

•EMR

• Maintained confidentiality of all patient records according to HIPAA guidelines.
• Performed basic bookkeeping tasks such as tracking payments received from patients or insurance companies.
• Utilized computer programs to generate reports on various metrics related to front desk operations.
• Coordinated with physicians' offices to ensure accurate transfer of medical records between facilities.
• Greeted patients upon arrival and verified necessary paperwork was completed accurately.
• Ordered office supplies as needed for efficient operation of the front desk activities.
• Prepared charts for upcoming appointments by retrieving lab results, x-rays and other documents from previous visits.
• Answered multi-line phone system, routed calls appropriately and took messages as needed.
• Processed incoming mail daily and distributed it accordingly throughout the office.
• Managed communication between staff members located in different departments within the facility.
• Assisted in the front office with filing, faxing, photocopying and other clerical duties.
• Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

• Maintained front office cleanliness and organized supplies to increase productivity.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Took patients vitals and documented on chart
• Checked in and checked out patients providing them with a follow-up appointment
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• Packed merchandise into boxes and containers in preparation for safe shipment.
• Loaded completed orders on pallets according to delivery numbers.
• Utilized forklift to move inventory items.

• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Used cleaning chemicals following proper guidelines.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Maintained and organized cleaning supplies stock.
• Returned rooms to occupant-ready status to satisfy future guests.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Created price tags and merchandise signs for new items.
• Operated cash register or POS system to receive payment by cash, check and credit card.