Elisa Pedroza
Phatr
Summary
Dynamic professional, excelling in customer service and data entry. Leveraged computer proficiency to enhance office administration, achieving significant improvements in client satisfaction and operational efficiency. Skilled in Microsoft Excel and fostering positive workplace relationships, consistently delivering results beyond expectations.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
City Of San Juan
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Insurance Collector
DHR Health
05.2019 - 04.2022
- Fostered a positive work environment through collaboration, professional development opportunities, and open communication channels among colleagues in the Insurance Collections Department.
- Assisted in training new employees on best practices for insurance collections, contributing to overall team success.
- Reduced delinquent accounts by consistently maintaining clear communication with clients regarding payment expectations.
- Conducted thorough investigations of disputed claims, ensuring accurate resolutions for all parties involved.
Teller
NAFT Credit Union
10.2016 - 04.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Front Desk
TruFit Gym
06.2015 - 09.2016
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Assistant Manager
Icings by Claire’s
01.2012 - 08.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Receptionist
Allstate
01.2011 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma - General Studies
PSJA North HS
Pharr, TX05.2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
City Of San Juan
05.2022 - Current
Insurance Collector
DHR Health
05.2019 - 04.2022
Teller
NAFT Credit Union
10.2016 - 04.2019
Front Desk
TruFit Gym
06.2015 - 09.2016
Assistant Manager
Icings by Claire’s
01.2012 - 08.2014
Receptionist
Allstate
01.2011 - 01.2012
High School Diploma - General Studies
PSJA North HS
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