Elisa Portillo
New York,NY
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and administrative support at North Shore Child & Family Guidance Center. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in managing high-volume phone inquiries and appointment coordination, fostering positive relationships while ensuring efficient operations.
Experienced with managing administrative tasks and providing customer support. Utilizes strong communication and problem-solving skills to enhance team efficiency. Track record of reliability and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Front Desk / Support Staff
North Shore Child & Family Guidance Center
09.2024 - Current
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
Dental Assistant / Front Desk
Whitestone Dental Design
12.2020 - 09.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Sales Associate
Old Navy
09.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Key Holder
Aerosoles
07.2016 - 12.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Certificate - Software Engineering
General Assembly
New York, NY12-2024
No Degree - Dental
Hostos Community College
Bronx, NYCertificate - Dental Assistant
School For Medical And Dental Assistant
Queens, NYNo Degree - Forensic Psychology
John Jay College of Criminal Justice
New YorkHigh School Diploma -
Francis Lewis High School
Fresh Meadows, New York06-2017
Skills
- Telephone assistance
- Microsoft office
- Check-ins
- Paperwork assistance
- Clerical support
- Appointment coordination
- Payment distribution
- High volume phone inquiries
- Multi-line phone proficiency
- Customer service
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Front Desk / Support Staff
North Shore Child & Family Guidance Center
09.2024 - Current
Dental Assistant / Front Desk
Whitestone Dental Design
12.2020 - 09.2023
Sales Associate
Old Navy
09.2019 - 12.2020
Key Holder
Aerosoles
07.2016 - 12.2017
Certificate - Software Engineering
General Assembly
No Degree - Dental
Hostos Community College
Certificate - Dental Assistant
School For Medical And Dental Assistant
No Degree - Forensic Psychology
John Jay College of Criminal Justice
High School Diploma -
Francis Lewis High School
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