ELISA RIDER
Summary
Baccalaureate-educated registered nurse for 16 years in all levels of management and in various inpatient and outpatient environments before transitioning to career in insurance and annuities. Licensed property/casualty and life/health insurance agent for past 12 years in the field, office, call center, and remotely. Employed in both sales and customer service, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Account Service Representative - Remote
Security Benefit
02.2022 - Current
- Develop broad understanding of annuity products, service, policies, procedures and laws for effective service delivery.
- Ensure high quality and consistency to customers, including initial contract applications, billing, purchases, transfers, redemptions, claims, and other financial and non-financial transactions.
- Research and analyze issues in order to ensure successful outcomes and/or resolution.
- Self-motivated, skilled at working independently with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations, working effectively in fast-paced environment.
Property/Casualty Sales Agent
Geico
03.2021 - 01.2022
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
ServiceBenefits Consultant
Aflac
03.2020 - 03.2021
- Gathered information about each position and related occupation with employee interviews, field observations and industry research
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options
- Training in HRIS platforms, including Workday
Insurance Sales Associate, Call Center
ICan Benefit Group LLC
09.2019 - 01.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Made between 150 and 200 outbound calls daily to achieve sales quota.
Insurance Sales Agent
Teletech Holdings
09.2018 - 09.2019
- Handled approximately 300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Benefits Consultant
US Health Advisors
05.2015 - 12.2016
- Gathered information about each position and related occupation with employee interviews, field observations and industry research
- Observed strict procedures to maintain data and plan participant confidentiality
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Education
Bachelor of Science - Nursing/Biology
University Of Mary Hardin-Baylor
Belton, TX05.1996
Skills
- Documentation abilities
- Customer Account Management
- Collaborative relationships
- Expert in medical terminology
- Advanced mathematic abilities
- Coaching and Training
- Client Relationships
- High-Volume Environments
- Complex Problem-Solving
- Complex Product Knowledge
Timeline
Account Service Representative - Remote
Security Benefit
02.2022 - Current
Property/Casualty Sales Agent
Geico
03.2021 - 01.2022
ServiceBenefits Consultant
Aflac
03.2020 - 03.2021
Insurance Sales Associate, Call Center
ICan Benefit Group LLC
09.2019 - 01.2020
Insurance Sales Agent
Teletech Holdings
09.2018 - 09.2019
Benefits Consultant
US Health Advisors
05.2015 - 12.2016
Bachelor of Science - Nursing/Biology
University Of Mary Hardin-Baylor
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