ELISA RIOS
Orlando,FL
Summary
Accomplished Branch Manager with a track record of enhancing operational efficiency and customer satisfaction. Expert in regulatory compliance and analytical thinking, I excel in driving results through superb time management and organizational skills. Demonstrate success in team leadership and financial oversight, ensuring compliance and boosting branch loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Teller
Fairwinds Credit Union
06.2024 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Identified potential fraud risks or suspicious activity.
- Helped members open or update existing accounts, loans/credit cards and set wealth appointments to assist in making sound financial decisions.
- Tracked inventory levels of products and supplies for daily operations.
- Conducted audits to ensure accuracy, and to monitor the branch's overall performance. and compliance.
- Met or exceeded sales goals by cross-selling products and services.
Branch Manager
Amscot Financial
06.2013 - 04.2024
- Direct daily operations of the branch, including customer service, audits of the previous day, cash handling, shipment and delivery, training, staff scheduling, and performance reviews
- Effectively perform KYC practices
- Determine if proper identification/information was provided, monitor and review history to determine if the transaction makes sense/able to provide supporting documents
- If not, review for possible structuring or attempt to avoid any thresholds or reporting BSA requirements
- SAR reporting and reviewing before submitting to government agencies to comply with AML regulations
- Complete and monitor collection calls daily to ensure compliance with FDCPA and CFPB regulations
- Work out an effective plan to resolve outstanding balances
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Performed regular audits of customer files and financial records to ensure accuracy to comply with consumer compliance laws
- Provided guidance and support to team members regarding problem resolution and customer service issues
Data Entry Clerk
Vacation Village
07.2011 - 06.2013
Grocery Manager
Winn Dixie Supermarket
06.2003 - 10.2010
Education
High School Diploma -
Skills
- Excel
- Word
- Time Management
- Organizational Skills
- Regulatory Compliance
- Analytical Thinking
- Customer Service
- Attention to Detail
- Positive Attitude
- Team Collaboration
Certification
Public Notary
References
References available upon request
Languages
Spanish
Professional Working
Timeline
Lead Teller
Fairwinds Credit Union
06.2024 - Current
Branch Manager
Amscot Financial
06.2013 - 04.2024
Data Entry Clerk
Vacation Village
07.2011 - 06.2013
Grocery Manager
Winn Dixie Supermarket
06.2003 - 10.2010
High School Diploma -
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