Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elisa Roberts

Washington,DC

Summary

Qualified in customer service, money handling, and food safety. Positive, upbeat, and professional attitude toward workers, managers, and guests. Clear communicator and strong collaborator with great problem-solving abilities. Focused on growing the customer base with expertise in merchandising and customer engagement. Always ready to help team members and solve customer problems to improve experiences. An articulate communicator at using consultative sales strategies to cross-sell and upsell customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

UPS Center Associate

The UPS Store Inc.
Washington, DC
07.2022 - Current
  • Pack merchandise for shipment and process the shipment.
  • Receiving and processing packages for courier shipment.
  • Operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
  • Assist customers with document services
  • Provide prompt, efficient, and courteous customer service.
  • Assist customers to determine the best way to ship their packages.
  • Ring sales in a computerized register.

Amazon Security Specialist Officer

Allied Universal Security Services
Crystal City, VA
12.2021 - 07.2022
  • Screened incoming employees, personal belongings, and shipments for security concerns.
  • Respond appropriately to alarm sounds and educate individuals to prevent future alarms.
  • Patrol duties as prescribed such as checking doors, hazards, facilities, related issues, suspicious activities, and reporting alarm offenders.
  • Assisting with tailgating when necessary - ask individuals to re-enter and scan their badge.
  • Floor patrols with HeliAUS devices were provided.
  • Complete Daily Activity Report on shift.

FC Associate I, Direct

Amazon
Washington, DC
10.2021 - 11.2021


  • Read and analyzed work orders to verify consistency with merchandise information.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Security Guard UPS

Allied Universal Security Services
Hyattsville, Maryland
12.2020 - 09.2021


  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Checked and verified photo identification prior to granting facility access.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Oversaw entry and exit of employees and visitors daily.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

COMPUTER/VIRTUAL LEARNING

Community Tech LLC
Washington, DC
06.2021 - 08.2021
  • The IT specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems.
  • Provides technical advice and support.
  • This job operates in a professional office environment.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Retail Sales Associate

Washington Nationals Baseball Stadium
Washington, DC
03.2019 - Current


  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Barista

Starbucks
Washington, DC
12.2018 - 12.2018


  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.

Office Assistant

Community Services Foundation
Washington, DC
06.2018 - 08.2018


  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers by phone, email or in-person to provide information.
  • Developed correspondence letters, memos and emails.
  • Drafted common document templates for use by executives and employees.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

M.E Outreach Intern

S.O.M.E. Center Of Employment Training
Washington, DC
06.2017 - 08.2017


  • Initiated and coordinated visits by influential persons and community groups for marketing exposure.
  • Increased education and awareness of S.O.M.E. through job training programs and delivering evidenced-informed strategies.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Collaborated on program operations and relayed participant feedback for improvements.
  • Educated potential participants on available services and processes to engage in program.
  • Provided logistical support at community outreach events.
  • Assisted the marketing and recruiting departments.

Education

Bachelor of Science - Psychology

Bowie State University
Bowie, MD
12.2021

Benjamin Banneker Academic High School
06.2017

Skills

  • Packaging and Labeling
  • Verbal and Written Communication
  • Product Advertising
  • Cleaning and Sanitizing
  • Customer Service
  • Cash Handling
  • Problem Solving
  • Safe Food Handling Practices
  • Team Leadership
  • Point of Sale Knowledge
  • Employee and Visitor Screening
  • Microsoft Office
  • Detail-Oriented

Certification

  • Security Guard Certification (State of Maryland), Maryland State Police - Expires: 03/31/2023

Timeline

UPS Center Associate

The UPS Store Inc.
07.2022 - Current

Amazon Security Specialist Officer

Allied Universal Security Services
12.2021 - 07.2022

FC Associate I, Direct

Amazon
10.2021 - 11.2021

COMPUTER/VIRTUAL LEARNING

Community Tech LLC
06.2021 - 08.2021

Security Guard UPS

Allied Universal Security Services
12.2020 - 09.2021

Retail Sales Associate

Washington Nationals Baseball Stadium
03.2019 - Current

Barista

Starbucks
12.2018 - 12.2018

Office Assistant

Community Services Foundation
06.2018 - 08.2018

M.E Outreach Intern

S.O.M.E. Center Of Employment Training
06.2017 - 08.2017

Bachelor of Science - Psychology

Bowie State University

Benjamin Banneker Academic High School

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