Elisa Roman
The Bronx,NY
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Dahlcore, Inc
11.2025 - Current
- Managed client sign-in and sign-out procedures, verified identification, and maintained accurate records using AVATAR system.
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Maintained accurate logs of daily activities, incidents, and observations for review.
- Served as primary point of contact for guards during shifts, providing guidance, conflict resolution, and shift oversight.
- Handled incoming phone calls professionally, providing accurate information and routing calls appropriately.
Unarmed Security Guard
Camba, Inc
01.2025 - 07.2025
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify potential security risks or breaches.
- Responded promptly to incidents, providing immediate assistance as needed.
- Assisted in enforcing company policies and procedures related to security protocols.
Unarmed Security Guard
Arrow Security Corp.
09.2024 - 11.2024
- Addressed staff inquiries related to security concerns promptly.
- Patrolled commercial property and associated parking garage.
- Inspected buildings before opening hours to identify potential hazards.
- Reviewed cameras footage to oversee key areas.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Unarmed Security Guard
Allied Universal Security Services
03.2022 - 04.2024
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Maintained visitor logs for accurate record-keeping and improved site access control.
Education
High School Diploma -
Urban Dove Team Charter School
Brooklyn, NY08-2016
Skills
- Crowd control
- First aid administration
- Building patrol
- Fire prevention
- Incident reporting
- Emergency response
- Vigilant surveillance
- Positive attitude
- Staff supervision
Certification
- New York State unarmed security guard license, 03/27/25
- Fire Guard for shelters (city wide) F02, 05/15/26
- CPR/ First-Aid, 03/27/25
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Shift Leader
Dahlcore, Inc
11.2025 - Current
Unarmed Security Guard
Camba, Inc
01.2025 - 07.2025
Unarmed Security Guard
Arrow Security Corp.
09.2024 - 11.2024
Unarmed Security Guard
Allied Universal Security Services
03.2022 - 04.2024
High School Diploma -
Urban Dove Team Charter School