Elisa Runyon
Frankfort,MI
Summary
Dynamic Patient Access Representative with a proven track record at Munson Medical Center, excelling in insurance verification and patient registration. Recognized for delivering exceptional customer service and enhancing patient satisfaction through effective communication and problem-solving skills. Committed to maintaining HIPAA compliance while optimizing patient flow and fostering teamwork in a fast-paced healthcare environment.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Munson Medical Center
07.2025 - Current
- Optimized patient access by assisting with registration and scheduling procedures.
- Verified insurance information and ensured accurate data entry into electronic health records.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Collaborated with clinical staff to streamline patient flow and improve appointment efficiency.
- Utilized hospital management systems for tracking patient information and appointment status.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Pharmacy Clerk
Munson Healthcare
06.2019 - 06.2025
- Assisted customers with inquiries, providing information on medications and health products.
- Collaborated with pharmacists to maintain inventory levels and organize stock effectively.
- Oversaw daily cash handling processes, ensuring accurate transactions and financial accountability.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Managed cash register and financial transactions, securing accurate payment processing.
Nurse Assistant
Munson Medical Center
04.2019 - 06.2019
- Assisted with patient care activities, ensuring comfort and safety during daily routines.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Facilitated smooth transitions between shifts by providing thorough hand-off reports on each patient''s status.
- Worked closely with nursing staff to address any concerns or changes in patient condition, ensuring appropriate interventions were implemented quickly.
- Maintained accurate records of patient information, ensuring proper documentation for healthcare professionals.
- Supported infection control measures by maintaining a clean and sanitary environment for all patients.
- Responded promptly to call lights, addressing the needs of patients in a timely and efficient manner.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma - Data Processing
Somerville High School
Somerville, MA06.1989
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Payment processing
- Information collection
- Fee collection
- Friendly and outgoing
- Data entry
- Appointment reminders
- Patient identity verification
- Registration and scheduling
- Multi-line telephone systems
- Gathering information from patients
- Patient confidentiality and data security
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
Munson Medical Center
07.2025 - Current
Pharmacy Clerk
Munson Healthcare
06.2019 - 06.2025
Nurse Assistant
Munson Medical Center
04.2019 - 06.2019
High School Diploma - Data Processing
Somerville High School