Elisa Salas
Pharr
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Senture
10.2021 - 10.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Dillard's
05.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Restaurant Hostess
Cheddars Scratch Kitchen
01.2019 - 05.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Cashier
Whataburger
04.2017 - 02.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
Education
High School Diploma -
Homer Hanna Early College High School
Brownsville, TX06-2018
Skills
- Call center experience
- Operating systems
- Communication skills
- Active listening
- Teamwork
Timeline
Customer Service Representative
Senture
10.2021 - 10.2024
Sales Associate
Dillard's
05.2021 - 10.2021
Restaurant Hostess
Cheddars Scratch Kitchen
01.2019 - 05.2021
Cashier
Whataburger
04.2017 - 02.2019
High School Diploma -
Homer Hanna Early College High School
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