Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELISA SALAZAR

PHARR,TX

Summary

Experienced Office Management and Administration Professional with over 10 years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Lead Medical Office Specialist- Call Group

DHR Health
11.2021 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages for 12-physician with DHR Surgery Institute, scheduling appointments and handling patient inquiries.
  • Use Paragon and Cerner to schedule appointments for doctor visits.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Answered phone calls and messages for 12-physician's medical facility, scheduling appointments and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used Cerner and Paragon to schedule appointments for doctor visits.
  • Answered phone calls and messages for 11-physician, scheduling appointments, and handling patient inquiries.
  • Oversaw team of 5 agents focused on patient care calls.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Met customer call guidelines for service levels, handle time and productivity.

Office Manager /Medical Records Clerk

P.A.T.H. 2 WELLNESS
07.2018 - 11.2022
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Processed patient admission and discharge documentation.
  • Utilized Medisoft to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Assisted with regulatory issues such as compliance.
  • Built relationships with physicians to create steady referral pipeline.

Office Manager

MCALLEN SPINAL CARE
08.2009 - 07.2018
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Kept records in Medisoft to maintain medical data by entering and updating information.
  • Provided clerical support to employees by copying, faxing, and filing documents.

Member Service Assistant

SECURITY FIRST CREDIT UNION
02.2007 - 08.2009
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Collected customer information and completed new account forms.
  • Activated new accounts and issued customer identification numbers.
  • Greeted customers and delivered information about new account processes.
  • Responded to customer inquiries regarding new accounts and account services.

Chiropractor's Assistant

BACK TO HEALTH ACCIDENT AND INJURY
11.2004 - 02.2007
  • Obtained client medical history, including medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
  • Oriented and trained new staff on proper procedures and policies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

P.SJ.A. North High School
Pharr, TX

Skills

  • Office Management
  • Medical Billing
  • CPT Coding
  • Collection Calls
  • HIPPA Compliance
  • Records Maintenance
  • Patient Relations
  • Organization and Time Management
  • Administrative Duties
  • Medical Software Applications
  • Patient History Documentation
  • Call Transfers
  • Patient Referrals
  • Team Supervision
  • Administrative and Office Support
  • Time Management

Timeline

Lead Medical Office Specialist- Call Group

DHR Health
11.2021 - Current

Office Manager /Medical Records Clerk

P.A.T.H. 2 WELLNESS
07.2018 - 11.2022

Office Manager

MCALLEN SPINAL CARE
08.2009 - 07.2018

Member Service Assistant

SECURITY FIRST CREDIT UNION
02.2007 - 08.2009

Chiropractor's Assistant

BACK TO HEALTH ACCIDENT AND INJURY
11.2004 - 02.2007

P.SJ.A. North High School

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ELISA SALAZAR