Elisa Salazar
Phoenix,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Lead Patient Care Coordinator
United HealthGroup
Phoenix, AZ
01.2011 - Current
- Resolved conflicts among members of the healthcare team related to differences in opinions on how best to provide quality care.
- Maintained an up-to-date knowledge base about relevant healthcare topics such as insurance coverage guidelines, government regulations.
- Assured regulatory compliance and professionalism across patient service.
- Demonstrated flexibility during changes to patient care practice.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Participated in training sessions on new software programs used for verification purposes.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Updated patient and insurance data and input changes into company computer system.
- Utilized electronic medical records (EMR) systems for documenting verification processes.
- Assisted in training new staff on insurance verification procedures and best practices.
Referral Coordinator
Happy Kids Pediatrics
Phoenix, AZ
04.2010 - 01.2011
- Monitored patient progress throughout the referral process.
- Coordinated with external agencies to ensure timely processing of referrals.
- Ensured compliance with HIPAA regulations when handling patient information.
- Performed data entry related to referrals into electronic health record systems.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Advised staff on appropriate protocols when making a referral.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
Education
Medical Assistant Certificate - Medical Assiatant
Lamson College
Tempe, AZ09-2009
Skills
- Leadership
- Bilingual in English/Spanish
- Scheduling Coordination
- Payment Collection
- Filing and Recordkeeping
- Patient Care Coordination
- Insurance Verification
- Healthcare knowledge
- Customer Service
- Super User with Allscripts
- Supervise front office team
- Word Excel/Power point
- Microsoft office
- New Hire Training
- Office Administration
- HIPAA Compliance
Languages
English
Professional
Spanish
Professional
Accomplishments
- Senior Patient CareCoordinator
- Several employee of the month awards
- Leader Position
References
References available upon request.
Timeline
Lead Patient Care Coordinator
United HealthGroup
01.2011 - Current
Referral Coordinator
Happy Kids Pediatrics
04.2010 - 01.2011
Medical Assistant Certificate - Medical Assiatant
Lamson College
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