Elisa Sanchez
Broomfield,CO
Summary
Resourceful administrative professional with more than nine years of experience in administrative roles, operations support, and project management assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments while consistently meeting and exceeding productivity goals. Self-directed and detail-oriented professional with the ability to work on multiple projects by providing solutions to complex problems while bringing enthusiasm, dedication, and exceptional work ethic.
Overview
9
9
years of professional experience
Work History
Program Assistant
Division Of Child Welfare, State Of Colorado
2023.10 - Current
- Served as point of contact for all Child Welfare related complaints, which include tracking and assigning of complaints with authority to research, resolve, or assign for resolution any issues or complaints received.
- Managed rollover calls for Director, Deputy Director and/or other leaders as needed and had authority to review emails of Director, and Deputy Director, and to respond appropriately on their behalf in their absence.
- Informed Director, Deputy Director, and Office Director of potential problems internally or externally; provided Director, Deputy Director and/or Office Director with updates and recommendations for successful resolution.
- Recommended, prioritized, and committed Director, Deputy Director and/or other leadership for speaking arrangements, functions, meetings, and presentations with private, non-profits, counties, state and federal agencies and other stakeholders or groups regarding various programs and issues.
- Scheduled and coordinated meetings, prepared agendas, briefing and/or support materials for Director and Deputy Director’s meetings, presentations and speaking engagements, and interviews for prospective staff.
- Handled travel arrangements for Director and Deputy Director and/or staff supervised by Deputy Director. Processed and submitted all personnel, mileage, travel, and budget requests and reimbursements for approval on behalf of Director, Deputy Director and other leadership as needed.
- Updated tracking of state databases to ensure receipt and accountability
- Made all purchases and/or special office supply ordering, for Director and Deputy Director and/or other leadership as needed.
- Created, revised and implemented office policies related to workflow, coverage, correspondence and timeliness.
- Coordinated with Child Welfare Leadership Team regarding priorities and needs of Director and Deputy Director.
- Staffed committee meetings (co)chaired by Director and Deputy Director, as well as other committee meetings as requested. Prepares agendas and meeting materials; drafts communications to committee members; scheduled meetings; secures meeting locations; recorded meeting minutes; and onboarded new committee members.
- Determined appropriate process to create, track, and maintain any necessary databases or work plans for Division projects and events.
- Provided various project management support to Director and/or Deputy Director, including, but not limited to, reviewing and monitoring work plans, processing and tracking policy and fiscal impact documents during legislative session, processing and tracking budget documents during budgetary session, etc.
Case Service Aide V (Youth in Transition)
Adams County Human Services
2018.10 - Current
- Providing variety of paraprofessional and supportive services to all levels of staff and client population of Children and Family Services Division
- Providing supportive services to families at high risk for abuse, neglect, and out-of-home placements
- Providing Spanish speaking clients support, simultaneous interpretation, and eliminating language barriers and supporting in-depth cultural competence
- Serves as main point of contact while working in fast-paced environments and providing administrative support to units such as Child Protection Intake Services, Ongoing Protective and Reunification Services, and Permanency Services
- Provided transportation for youth to hospitals, clinics, therapy appointments, foster care placements, supervised visitation, court hearings, and other community agencies
- Accurately used county and state databases to gather reports, schedule, and coordinate cases based off of various criteria
- Provided supportive environment and supervision to parents and their children, observing interactions, documenting activities and client functioning
- Make daily decisions related to organizing numerous requests by departments/units and prioritizing those requests
- Oversees case family service planning and case permanency goal monthly meetings with supervisors to review and stay in compliance with state statutes
- Interpret for monolingual or bilingual Spanish-speaking families in person, video/phone call meetings, and written documentation
- Provide administrative and clerical support (mailing, scanning, faxing, copying, filing)
- Responsible for scribing group meetings where caseworkers and facilitators focal point involves: reviewing, evaluating, and directing all (RED teams) cases that have been accepted through intake screening.
Business Office Administrative Assistant
Mercedes Benz of Westminster
2017.07 - 2018.09
- Provided administrative support to staff members, executive team, and clientele across a fast-paced car dealership
- Managing simultaneous projects and maintaining calendars to ensure deadlines are met
- Representing the brand, core values, and culture as a front-line employee requiring in-depth knowledge of company operations, policies and procedures
- Managed receptionist area in all aspects, including greeting visitors and responding to telephone and in-person requests for information
- Received mail and other forms of correspondence on behalf of the respective departments
- Created data entries for billing/invoicing and responsible for new vehicle inventory on a daily basis
- Reviewed forms and applications to verify completeness and accuracy
- Served visitors by greeting, welcoming, and directing them appropriately; notified company personnel of visitor arrival; maintained security and telecommunications systems
- Coordinated/oversaw/lead planning and implementation of projects to support various departments - Acting as liaison between sales, service, finance, and business offices.
Sales Advisor/ Service Representative
24 Hour Fitness, Inc.
2015.08 - 2016.09
- Managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Building rapport and achieving customer satisfaction
- Earning top seller within my district during my first quarter in membership sales
- Training upwards of five new employees per quarter on company service level standards and computer programs
- Planned and developed marketing strategies to drive membership enrollment – Was able to increase our monthly sales quota from 40 new members to 60 new members per month using reporting systems and Survey Monkey
- Maintained the sales records and reported it to the sales team and sales manager
- Assessed training needs for new and existing employees - this included month-to-month monitoring for required compliance courses
- Creating new business internally and externally through member promotions, referrals, or outside events
- Created and documented clientele membership purchases into databases using Microsoft excel spreadsheets to better track new and existing members.
Social Media Intern, Los Angeles Board Member
Woman Like Us Foundation
2015.04 - 2016.06
- The women like us foundation is committed to sustaining women's leadership through creating awareness of women-led initiatives and key issues affecting gender equality and social justice
- Assisted with the set up and management of client presence on various social media networks
- Provided regular reports showcasing overall growth of channels
- Monitored trends, created and scheduled content calendars in Microsoft Excel and analyzed results
- Assist in the development and coordination of launching the WLU mentor program
- Plan and implement WLU events (1-2 social/academic events per month and 1 community service event per semester) throughout the year.
Administrative Assistant
Mel-O-Dee Ice Cream
2015.02 - 2015.12
- Performed a wide range of administrative and office support activities for multiple supervisors
- Duties included fielding telephone calls, receiving and directing visitors, scheduling, word processing, and filing
- Successfully improved recordkeeping system by switching from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time
- Negotiate and arrange transportation with merchandising companies
- Expedite and route movement of incoming and outgoing cargo and freight shipments in trucking terminals
- Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
Education
Bachelor of Arts - Economics
University of Colorado At Boulder
Boulder, CO06.2019
Associate of Arts - Applied Economics
Orange Coast College
Costa Mesa, CA06.2016
Skills
- Conflict Resolution
- Initiative and Creativity
- Strong Communication
- Cultural Competency
- Organization
- Service Oriented
- Time Management
- Excellent Customer Service
- Self Motivated
- Strong Problem Solver
- Office Management
- Executive Support
- Database Management
- Project Planning
Languages
Spanish
Native or Bilingual
Timeline
Program Assistant
Division Of Child Welfare, State Of Colorado
2023.10 - Current
Case Service Aide V (Youth in Transition)
Adams County Human Services
2018.10 - Current
Business Office Administrative Assistant
Mercedes Benz of Westminster
2017.07 - 2018.09
Sales Advisor/ Service Representative
24 Hour Fitness, Inc.
2015.08 - 2016.09
Social Media Intern, Los Angeles Board Member
Woman Like Us Foundation
2015.04 - 2016.06
Administrative Assistant
Mel-O-Dee Ice Cream
2015.02 - 2015.12
Bachelor of Arts - Economics
University of Colorado At Boulder
Associate of Arts - Applied Economics
Orange Coast College
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