Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elisa Sanchez

Oklahoma City

Summary

Bilingual Pharmacy Technician-in-training with 3 years of experience as a Pharmacy Assistant in retail and clinical settings in Venezuela. Skilled in problem-solving and committed to delivering exceptional service in fast-paced environments. Recently completed a Pharmacy Technician program at an Oklahoma Community College and actively preparing for the national certification exam. Highly organized and detail-oriented, with a strong foundation in prescription handling and inventory support, seeking to bring international experience to a U.S. pharmacy team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Diet Office Tech

Oklahoma Heart Hospital
02.2025 - Current
  • Take patient food orders by phone, ensuring they align with their prescribed diets. Improved customer wait times by efficiently managing orders and promptly sending tickets to the kitchen, coordinating with staff to ensure preparation and delivery.
  • Assisted with administrative tasks for smoother daily operations and increased productivity.
  • Managed incoming and outgoing calls, checking time delivery and proper distribution.
  • Completed data entry tasks efficiently, ensuring accuracy and confidentiality of information.
  • Improved customer wait times by efficiently managing food orders and coordinating with kitchen staff.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.

Leader - Food Service Attendant

Oklahoma Heart Hospital
08.2024 - 01.2025
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on Services Attendant and assigned duties.
  • Oversaw day-to-day activities of 7 employees in Healthcare establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Explained food preparation methods and tray condiment list for patients with allergies and diet restrictions.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Food Service Attendant

Oklahoma Heart Hospital
11.2023 - 07.2024
  • Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
  • Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
  • Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
  • Trained newly hired team members in restocking items and delivering good service to customers.
  • Demonstrated adaptability by performing a variety of tasks, including optimizing meal preparation times, quality assurance, and enhancing team efficiency.


Crew Team Member

Braum's Ice Cream & Dairy Store
02.2022 - 08.2023
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Achieved a 30% increase in loyal customers by proactively informing Spanish-speaking customers about promotions, enhancing customer engagement and satisfaction.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
  • Brewed coffee and tea and changed out drink station syrups.
  • Handle multiple payment methods for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.

Pharmacy Assistant

Farmaclick
02.2021 - 10.2021
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Re-stocked shelves with prescribed medications and health care products.
  • Assisted in management of pharmacy's social media presence, enhancing community engagement.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.

Pharmacy Assistant

Farmatodo
10.2016 - 07.2018
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received overnight deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Provided consultations and answered inquiries from patients regarding drugs, potential side effects, and specified use.

Education

M.D. -

University of Zulia
Maracaibo, Venezuela

Pharmacy Technician Certification

Oklahoma City Community College
Oklahoma City, OK
05-2025

Skills

  • Attention to detail
  • Time management
  • Problem-solving
  • Customer service

Certification

  • Pharmacy Assistant, LOGROS Educational Institute - 2017

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Diet Office Tech

Oklahoma Heart Hospital
02.2025 - Current

Leader - Food Service Attendant

Oklahoma Heart Hospital
08.2024 - 01.2025

Food Service Attendant

Oklahoma Heart Hospital
11.2023 - 07.2024

Crew Team Member

Braum's Ice Cream & Dairy Store
02.2022 - 08.2023

Pharmacy Assistant

Farmaclick
02.2021 - 10.2021

Pharmacy Assistant

Farmatodo
10.2016 - 07.2018

M.D. -

University of Zulia

Pharmacy Technician Certification

Oklahoma City Community College

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