Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisa Scott

Broadalbin,NY

Summary

Dynamic sales professional with a proven track record at Budget Car Rental, excelling in client relations and upselling services. Leveraging strong customer service and critical thinking skills, I consistently enhanced customer satisfaction and maximized revenue, fostering lasting relationships and ensuring seamless service experiences.

Overview

16
16
years of professional experience

Work History

Sales Agent

Budget Car Rental
05.2024 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.
  • Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
  • Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
  • Managed reservations efficiently, reducing wait times for customers upon arrival at the location.

Server

Tapuz
10.2020 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Team Associate

Nordstrom Rack
11.2019 - 02.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.

Locker Room Attendant

Equinox
10.2018 - 04.2019
  • Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
  • Enhanced customer satisfaction by maintaining a clean and organized locker room environment.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Sales Associate

Bath & Body Works
11.2015 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Mail Processing Clerk

NC Department Of Revenue
02.2011 - 04.2013
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Shift Leader

The Boulevard
04.2011 - 04.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Retail Sales Associate

Target
09.2009 - 12.2009
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

Medical Assistant - Medical Assistant

Garden State Science School
Jersey City, NJ

High School Diploma -

Millbrook High School
Raleigh, NC
05-2007

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Active listening
  • Critical thinking
  • Customer service

Timeline

Sales Agent

Budget Car Rental
05.2024 - Current

Server

Tapuz
10.2020 - 10.2023

Team Associate

Nordstrom Rack
11.2019 - 02.2020

Locker Room Attendant

Equinox
10.2018 - 04.2019

Sales Associate

Bath & Body Works
11.2015 - 08.2016

Shift Leader

The Boulevard
04.2011 - 04.2012

Mail Processing Clerk

NC Department Of Revenue
02.2011 - 04.2013

Retail Sales Associate

Target
09.2009 - 12.2009

Medical Assistant - Medical Assistant

Garden State Science School

High School Diploma -

Millbrook High School

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