Elisa Scott
Broadalbin,NY
Summary
Dynamic sales professional with a proven track record at Budget Car Rental, excelling in client relations and upselling services. Leveraging strong customer service and critical thinking skills, I consistently enhanced customer satisfaction and maximized revenue, fostering lasting relationships and ensuring seamless service experiences.
Overview
16
16
years of professional experience
Work History
Sales Agent
Budget Car Rental
New York, NY
05.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
Server
Tapuz
New York, NY
10.2020 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Team Associate
Nordstrom Rack
New York, NY
11.2019 - 02.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Locker Room Attendant
Equinox
New York, NY
10.2018 - 04.2019
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Enhanced customer satisfaction by maintaining a clean and organized locker room environment.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Sales Associate
Bath & Body Works
Raleigh, NC
11.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Mail Processing Clerk
NC Department Of Revenue
Raleigh, NC
02.2011 - 04.2013
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Shift Leader
The Boulevard
Raleigh, NC
04.2011 - 04.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Sales Associate
Target
Raleigh, NC
09.2009 - 12.2009
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Medical Assistant - Medical Assistant
Garden State Science School
Jersey City, NJHigh School Diploma -
Millbrook High School
Raleigh, NC05-2007
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Active listening
- Critical thinking
- Customer service
Timeline
Sales Agent
Budget Car Rental
05.2024 - Current
Server
Tapuz
10.2020 - 10.2023
Team Associate
Nordstrom Rack
11.2019 - 02.2020
Locker Room Attendant
Equinox
10.2018 - 04.2019
Sales Associate
Bath & Body Works
11.2015 - 08.2016
Shift Leader
The Boulevard
04.2011 - 04.2012
Mail Processing Clerk
NC Department Of Revenue
02.2011 - 04.2013
Retail Sales Associate
Target
09.2009 - 12.2009
Medical Assistant - Medical Assistant
Garden State Science School
High School Diploma -
Millbrook High School