Elisa Serrano
Calumet City
Summary
Compassionate and dedicated professional with over 7 years of experience in customer service, production, training, and content creation. Adept at listening, understanding, and offering solutions that create positive customer experiences. Passionate about helping others and building a community through trust and service. Bilingual in English and Spanish. Actively seeking opportunities to improve communication skills, build confidence, and create stronger, more meaningful connections with people in all professional settings.
Overview
13
13
years of professional experience
Work History
Tarot Reader/Spiritual Advisor
Tiktok
Calumet City
04.2024 - Current
- Operate a small online business providing tarot readings and spiritual guidance.
- Engaged followers with advice, clarity, and emotional support, fostering trust and loyalty.
- Developed and shared content that resonated with diverse audiences, empowering individuals through insights and reassurance.
Packer Associate/Trainer/Assistant Office Clerk
Carl Buddig & Company
South Holland
03.2018 - Current
- Led and trained new employees, demonstrating proper packing, quality control, safety procedures (PPE & GMP), and workflow management.
- Managed packaging of meat products, ensuring accuracy in labeling, dates, and overall presentation for shipment.
- Enhanced team performance through effective communication, leading to an increase in productivity by 15%.
- Monitored and maintained customer satisfaction ratings by addressing issues and ensuring products met expectations.
- Provided administrative support by maintaining both digital and physical filing systems for shipments and orders.
- Worked closely with supervisors to enter and update production data, ensuring accurate records of production orders.
- Regularly communicated with management to report on workflow, resolve issues, and address high-volume rework challenges.
- Operated slicers and other production equipment, troubleshooting minor issues to minimize downtime and maintain efficiency.
- Completed data entry for production orders, maintaining accurate records of materials, inventory, and order fulfillment.
Broadcaster / Content Creator
Twitch
Columbia
10.2016 - 12.2017
- Engaged online audience through live streaming, building community and viewer loyalty.
- Analyzed viewer retention data and adjusted content strategies, boosting engagement by 25%.
- Operated audio and video capture equipment, maintaining high-quality broadcasts.
- Managed consistent streaming schedule, enhancing audience satisfaction and retention.
- Interacted with viewers, ensuring they felt heard and valued, creating a welcoming, community-centered environment.
Cashier / Cook Assistant
Great Steak & Potato
Bloomington
11.2012 - 01.2017
- Achieved 100% customer satisfaction on surveys, focusing on personalized service and quality.
- Trained new staff on company procedures and customer service standards, enhancing team readiness and service quality.
- Assisted in food preparation and maintaining compliance with sanitation regulations.
- Collaborated with team to increase sales, effectively merchandise products, and manage inventory levels.
- Resolved customer concerns and conflicts, fostering a positive store environment and ensuring customer retention.
Hairstylist
Turnarounds Salon & Day Spa
Bloomington
04.2015 - 02.2016
- Provided high-quality haircuts, manicures, pedicures, and skincare services to a diverse clientele.
- Enhanced client satisfaction by providing personalized service, meticulous attention to detail, and professional care.
- Provided special occasion makeup and waxing services, boosting client confidence and satisfaction.
- Upheld salon cleanliness and organization, consistently meeting health and safety regulations.
Education
Cosmetologist -
Hairmasters Institute of Cosmetology
Bloomington, IL05.2015
High School Diploma -
Downers Grove North High School
Downers Grove, ILSkills
- Customer Relationship Management
- Sales & Upselling
- Social Media & Content Creation
- Bilingual (English/Spanish)
- Problem-solving
- Team leadership
- Relationship building
- Data Entry & Clerical Support
- Production & Quality Control
- GMP compliance
- PPE training
- Emotional intelligence
Languages
Spanish
Native/ Bilingual
Timeline
Tarot Reader/Spiritual Advisor
Tiktok
04.2024 - Current
Packer Associate/Trainer/Assistant Office Clerk
Carl Buddig & Company
03.2018 - Current
Broadcaster / Content Creator
Twitch
10.2016 - 12.2017
Hairstylist
Turnarounds Salon & Day Spa
04.2015 - 02.2016
Cashier / Cook Assistant
Great Steak & Potato
11.2012 - 01.2017
Cosmetologist -
Hairmasters Institute of Cosmetology
High School Diploma -
Downers Grove North High School