Summary
Overview
Work History
Education
Skills
Timeline
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Elisa Shufelt

Elisa Shufelt

Brighton,MI

Summary

Professional, organized and highly motivated. Have been in customer service jobs for over ten years. I have delivered, waited tables, studied pet care, and made it my priority to always deliver excellent and friendly customer service! I am a hard worker and a fast learner and will go above and beyond to meet customer and employer satisfaction.

Overview

8
8
years of professional experience

Work History

Waitress/Bar Staff Member

Michael Bitar
Romulus, MI
10.2019 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, setting up for incoming shift, taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Operated efficiently in high-volume setting.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Package Delivery Driver

Fed Ex Ground
Perrysburg, OH
05.2018 - 01.2019
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Lifted, lowered and carried packages typically weighing 25-70 pounds throughout regular course of delivery.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Fostered positive working relationships with regular customers.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Driver

Nfinity Logistics
Perrysburg, OH
11.2017 - 06.2019
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Checked in with dispatch service and updated with current location.
  • Obtained customer signatures to complete and process paperwork.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Created and submitted delivery and DOT logs.
  • Refilled truck after completing deliveries to return in ready-to-use condition.
  • Checked loads against documentation before completing final delivery at destinations.

Rural Mail Carrier Associate

USPS
Holland, OH
12.2012 - 06.2015
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Helped customers by carrying oversized parcels inside residences.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Associate of Applied Science - Veterinary Technician

Stautzenberger College
Maumee, OH

Skills

  • Alcohol Ordering
  • Responsible Serving
  • Handling Difficult Customers
  • Supply and Inventory Maintenance
  • Ability to Lift 30 Pounds
  • Hospitality and Guest Service
  • Outstanding Customer Service
  • Customer Satisfaction
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Professional Service Standards
  • Veterinary Care
  • Animal Interaction
  • Reminder Calls
  • Critical Thinking
  • Payment Processing

Timeline

Waitress/Bar Staff Member

Michael Bitar
10.2019 - Current

Package Delivery Driver

Fed Ex Ground
05.2018 - 01.2019

Driver

Nfinity Logistics
11.2017 - 06.2019

Rural Mail Carrier Associate

USPS
12.2012 - 06.2015

Associate of Applied Science - Veterinary Technician

Stautzenberger College

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Elisa Shufelt