Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisa Snavely

Groveport,OH

Summary

High-performing Team Leader with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

29
29
years of professional experience

Work History

Store Manager

At Home
Columbus, OH
05.2024 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

New Store Openin Lead

At Home
Dallas, Texas
04.2021 - 02.2024
  • Opened store in accordance with corporate policies and procedures.
  • Stocked shelves with merchandise according to company standards.
  • Processed shipments of incoming merchandise efficiently.
  • Supervised part-time employees during shift hours.
  • Trained, managed and motivated employees to promote professional skill development.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated work to staff, setting priorities and goals.

VMM

At Home
Columbus , Ohio
01.2020 - 04.2021
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.

Insuranace Agent

A.O. Wing Agency
Groveport, Ohio
02.1995 - 01.2020
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Processed payments received from clients promptly according to established procedures.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Researched insurance plans to find good options for clients' needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Developed fact-finding interviews to determine need for coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Achieved repeat business and referrals through personalized services.
  • Developed appropriate quotes based on risk information.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.

Education

High School Diploma -

Grove City High School
Grove City, OH
06-1984

Skills

  • Project Management
  • Shift Scheduling
  • Store operations oversight
  • Employee Training
  • Customer Service Management
  • Team Development
  • Retail Inventory Management
  • Loss Prevention
  • POS Systems
  • Client Relations
  • Store Merchandising
  • Training and mentoring
  • Customer Service
  • Policies and Procedures
  • Retail Merchandise Quality Standards
  • Team Building and Leadership
  • Product Merchandising
  • Team motivation
  • Problem-Solving
  • Team Leadership
  • Employee Scheduling
  • Reliable
  • Sales expertise
  • Leadership Development
  • Leading Staff Meetings
  • Outstanding communication skills
  • Work Planning and Prioritization
  • Sales professional
  • Leads Prospecting

Timeline

Store Manager

At Home
05.2024 - Current

New Store Openin Lead

At Home
04.2021 - 02.2024

VMM

At Home
01.2020 - 04.2021

Insuranace Agent

A.O. Wing Agency
02.1995 - 01.2020

High School Diploma -

Grove City High School

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Elisa Snavely