Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elisa Torres

Boston,MA

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Senior Management Aid

Boston Housing Authority
Boston, MA
03.2022 - Current
  • Provided financial analysis and management support to senior executives.
  • Created and maintained detailed records of all incoming and completed work orders.
  • Updated online databases with new resident information after each successful move-in.
  • Conducted walkthroughs of units prior to move-ins to ensure they were ready for occupancy.
  • Conducted audits of client records to verify accuracy of information provided in their recertification applications.
  • Assisted applicants with the completion of their recertification forms and documents.

Occupancy Specialist

Patricia White Apartments (PBV)
Boston, MA
03.2022 - 02.2023
  • Prepared and maintained accurate records of all tenant activities.
  • Developed and implemented procedures to ensure proper completion of move-in and move-out processes.
  • Provided excellent customer service by responding promptly to inquiries from tenants and landlords.
  • Ensured that all applicable regulations were followed during the processing of new leases and renewals.
  • Advised tenants on their rights under Section 8 Housing Choice Voucher Program guidelines.

Personal Care Assistant

Boston, MA
01.2015 - 01.2016
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.

Senior Management Aid

Tenant Management Corporation (BHA)
Boston, MA
01.2007 - 01.2012
  • Provided administrative support to management staff, including preparing correspondence, reports, and other documents.
  • Organized office files to ensure accuracy and accessibility of records.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained front desk to provide positive first impression.
  • Created and maintained detailed records of all incoming and completed work orders.
  • Conducted walkthroughs of units prior to move-ins to ensure they were ready for occupancy.

Receptionist

Tenant Management Corporation (BHA)
Boston, MA
01.2005 - 01.2007
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.

Education

GED -

Clarinton
Brighton, MA
01.2000

Skills

  • Bilingual (Speak English and Spanish)
  • MS Office (Word, Excel and Powerpoint)
  • General Office Skills
  • 10 Years of Customer Service
  • Multitasker
  • Punctual
  • Organized
  • Cash Handler
  • Data Entry
  • Mathematical Calculations
  • Staff Management
  • Team Leadership

Languages

Spanish
Professional
English
Professional

Timeline

Senior Management Aid

Boston Housing Authority
03.2022 - Current

Occupancy Specialist

Patricia White Apartments (PBV)
03.2022 - 02.2023

Personal Care Assistant

01.2015 - 01.2016

Senior Management Aid

Tenant Management Corporation (BHA)
01.2007 - 01.2012

Receptionist

Tenant Management Corporation (BHA)
01.2005 - 01.2007

GED -

Clarinton

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Elisa Torres