Elisa Toti Asaro
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Acquisitions Specialist
Discover Financial Services
01.2022 - Current
- Handle both inbound and outbound calls for Acquisitions, Verification, and High-Risk Verification Department to work applications with fraud characteristics and line increase requests, protecting company assets by identifying and mitigating potential fraud
- Assisted applicants and worked applications via Fresh Chat, ensuring secure and efficient processing of sensitive information
- Facilitated the new hire onboarding process, individually and in group settings, ensuring quality and timely processing of applications and accurate handling through call listening audits and feedback, contributing to improved operational efficiency
- Achieved Top Performer Award 3 times in 2022 and 2023, recognizing excellence in fraud prevention and customer service
- Contributed to an estimated 60-70% reduction in potential financial losses through effective fraud detection and prevention strategies.
Senior Personal Loan Specialist
One Main Financial
10.2019 - 01.2022
- Assist customers with processing personal loan applications while following all policies, procedures and state guidelines
- Work with underwriters to ensure customer receives a fitting loan product based on their needs
- Educate customers on the terms and conditions of their loan to ensure a clear understanding
- Manage servicing and collections activities daily, contributing to a 30% reduction in delinquency rates and a 20% improvement in cash flow
- Enhanced customer satisfaction and retention by providing tailored repayment solutions and exceptional customer service, contributing to an estimated 15% increase in customer retention.
Store Manager
Invicta
10.2017 - 10.2019
- Recruited, hired, trained, and coached new and existing employees, ensuring they were well-prepared and motivated to meet sales targets
- Played a key role in expanding the company’s footprint, contributing to a 15% increase in overall revenue through successful store openings
- Boosted brand visibility and market penetration by opening new stores in strategic locations, establishing Invicta as a leading retailer in the region
- Achieved economies of scale by optimizing resource utilization and streamlining operations during new store setups, leading to a 10% reduction in operational costs
- Engaged in daily clienteling and organized successful collectors' events monthly, boosting average daily sales goals by 20%.
First Assistant Store Manager
Big M Inc
10.2009 - 10.2017
- Recruited, oriented, and trained new employees, ensuring the team was well-prepared and motivated, contributing to a 20% improvement in staff productivity
- Maintained quality service by enforcing high standards of customer service, which led to a 15% increase in customer satisfaction scores
- Organized floor displays to maximize space and draw attention to the latest merchandise, driving a 10% increase in sales of featured products
- Acted as store manager in their absence, handling all responsibilities and maintaining store operations at peak efficiency, leading to consistent achievement of sales targets
- Implemented streamlined processes for inventory management, reducing shrinkage by 8% and improving overall store efficiency.
Education
Diploma -
Port Richmond High School
06.2011
Skills
- Sales Analysis
- Customer Relationship Management
- Attention to Detail
- Microsoft Office Suite
- Compliance
- Data Analysis
- Risk Assessment
- CRM Software
Certification
Certified Notary Public, State of New Jersey, 10/2021-10/2026
Timeline
Lead Acquisitions Specialist
Discover Financial Services
01.2022 - Current
Senior Personal Loan Specialist
One Main Financial
10.2019 - 01.2022
Store Manager
Invicta
10.2017 - 10.2019
First Assistant Store Manager
Big M Inc
10.2009 - 10.2017
Diploma -
Port Richmond High School
Similar Profiles
Latasha PalmerLatasha Palmer
Home Loans Document Specialist at Discover Bank/Discover Financial ServicesHome Loans Document Specialist at Discover Bank/Discover Financial Services
Justin SicienskiJustin Sicienski
Principal Product Manager (Commercial Payments) at Discover Global Network - Discover Financial ServicesPrincipal Product Manager (Commercial Payments) at Discover Global Network - Discover Financial Services
River BonsRiver Bons
Lead Account Specialist at Discover Financial Services, DFSLead Account Specialist at Discover Financial Services, DFS
DAWNE GARRETTDAWNE GARRETT
Senior Customer Service Representative at Discover Financial Services, DFSSenior Customer Service Representative at Discover Financial Services, DFS
Daniel ThomasDaniel Thomas
Lead Acquisitions Specialist at Discover Financial ServicesLead Acquisitions Specialist at Discover Financial Services