Elisa Tran
Irvine,CA
Summary
- Dynamic Customer Service professional with a successful track record of delivering results.
- Passionate individual with top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Currently phasing out of being a Lash Stylist to a customer service rep for a reputable company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lash Stylist
Amazing Lash Studio
07.2022 - Current
- Boosted client retention rates through consistent delivery of high-quality lash styling and maintenance.
- Increased efficiency by streamlining appointment scheduling processes and effectively managing time between clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Server
Umi Sake House
07.2019 - 06.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service
Nordstrom
08.2015 - 09.2019
- Resolved customer service inquiries that required research and interactions with carriers or agents.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
Associate of Applied Science -
Bellevue College
Seattle, WA06.2017
High School Diploma -
West Seattle High School
Seattle, WA06.2014
Skills
- Appointment Scheduling
- Upselling
- Client Account Management
- Customer Service
- Product Knowledge
- Follow-up skills
- Problem Resolution
- Communicating with clients
- Point of sale operation
- Goal-Oriented
Certification
- Licensed Esthetician - 2022
Timeline
Lash Stylist
Amazing Lash Studio
07.2022 - Current
Server
Umi Sake House
07.2019 - 06.2022
Customer Service
Nordstrom
08.2015 - 09.2019
Associate of Applied Science -
Bellevue College
High School Diploma -
West Seattle High School