Elisa Tran
Irvine,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazing Lash
01.2024 - Current
- Handled inbound calls for scheduling appointments
- Cold called 2+days/week for promos and events
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lash Stylist
Amazing Lash Studio
07.2022 - Current
- Boosted client retention rates through consistent delivery of high-quality lash styling and maintenance.
- Increased efficiency by streamlining appointment scheduling processes and effectively managing time between clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Server
Umi Sake House
07.2019 - 06.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service
Nordstrom
08.2015 - 09.2019
- Resolved customer service inquiries that required research and interactions with carriers or agents.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
Associate of Applied Science - Biology
Bellevue College
Bellevue, WA06.2017
Skills
- Appointment Scheduling
- Customer Service
- Documentation
- Product Knowledge
- Cold Calling
- Building rapport
- Complaint Handling
- Problem-solving abilities
Certification
- Licensed Esthetician - 2022
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Service Representative
Amazing Lash
01.2024 - Current
Lash Stylist
Amazing Lash Studio
07.2022 - Current
Server
Umi Sake House
07.2019 - 06.2022
Customer Service
Nordstrom
08.2015 - 09.2019
Associate of Applied Science - Biology
Bellevue College
Similar Profiles
MICHELLE SANTOSMICHELLE SANTOS
Lash Technician at Amazing LashLash Technician at Amazing Lash
Minh NguyenMinh Nguyen
Lash Technician at Amazing Lash Studio and New Wink LashLash Technician at Amazing Lash Studio and New Wink Lash
Melissa SerranoMelissa Serrano
Management at HWW LASH II - AMAZING LASH STUDIOManagement at HWW LASH II - AMAZING LASH STUDIO
Teresa JohnstonTeresa Johnston
Surf Camp Aide at OTEIMSurf Camp Aide at OTEIM
Jacob StewartJacob Stewart
Crew Member at McDonald'sCrew Member at McDonald's