Elisa Vaughan
Wichita,KS
Summary
Hard-working and motivated 1 year of paraprofessional experience and 5 years of customer service experience. Dependable candidate, successful at managing multiple priorities with a patient and positive attitude.
Overview
5
5
years of professional experience
Work History
ABA Paraprofessional
Hamaspik of Rockland
09.2023 - 09.2024
- Implemented positive reinforcement strategies to promote appropriate behaviors and social skills development.
- Documented student progress through data collection and maintained accurate records of behavioral observations.
- Provided crisis intervention support during critical situations involving escalated behaviors or emotional distress among students.
- Communicated effectively with parent/guardian regarding student progress, goals achieved, challenges faced during sessions.
- Implemented visual schedules and supports to help students transition smoothly between activities throughout the day.
- Improved student's social skills through targeted group activities and one-on-one sessions.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Maintained confidentiality of sensitive information related to student's educational plans, medical conditions, or family backgrounds.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Adhered to ethical guidelines outlined by relevant professional organizations such as the Behavior Analyst Certification Board (BACB).
Crew Trainer
McDonald's
11.2019 - 09.2024
- Greeted over 25000 customers a year with a smile, and maintain professionalism with the most combative of customers.
- Set a positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Answered phone calls during manager absences.
- Maintained current knowledge of all team position requirements.
Crew Member
McDonald's
06.2019 - 11.2019
- Greeted over 25000 customers a year with a smile, and maintain professionalism with the most combative of customers.
- Provided excellent customer service by meeting quality expectations, resulting in positive feedback to management.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
Education
Associate of Science - Childhood Education
SUNY Rockland Community College
Suffern, NY12.2025
Skills
- Conflict Mediation
- Autism Spectrum Knowledge
- Data Collection
- Multitasking
- Prompting and Fading Strategies
- Behavioral Management
- Positive Reinforcement
- Social Skills Development
Timeline
ABA Paraprofessional
Hamaspik of Rockland
09.2023 - 09.2024
Crew Trainer
McDonald's
11.2019 - 09.2024
Crew Member
McDonald's
06.2019 - 11.2019
Associate of Science - Childhood Education
SUNY Rockland Community College
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