Elisa Y. Mitchell
San Antonio,TX
Summary
Experienced professional seeking a remote position in Accounts Receivables/Collections. Proven track record in effectively managing accounts and optimizing collections processes. Skilled at identifying and resolving discrepancies while maintaining strong client relationships. Committed to continuous growth and staying up-to-date with industry trends. Eager to leverage skills and contribute to the success of a dynamic organization.
Overview
33
33
years of professional experience
Work History
Outbound Smalls Package Handler
FedEx Ground
12.2021 - Current
- I help with splitting ensuring packages go to the correct doors
- I separate the small packages and scan them to 7 different doors
- I swak my packages when unable to process to ensure packages are delivered to the correct address
- I scan over 300 smalls packages per day with attention to detail with both speed and accuracy
Accounts Receivables Specialist
iHeart Media
03.2017 - Current
- Maintain effective relationships with clients and co-workers
- Keep detailed collection notes and recommend changes to customer terms
- Make collection calls and emails to customers for past-due invoice status
- Generate reports to help successfully manage past due accounts
- Monitor the status of outstanding collection activity to identify problem areas to improve collection process
- Assists in conducting account reviews and follow up on key accounts
- Assists management in assigning accounts to third party collection resources
- Other job duties as assigned
Owner
Done Rite Cleaning Co
03.2004 - 01.2025
- I managed a small cleaning contract with Structured Communications since 2004
- I managed one employee who cleans 8 offices
Customer Service Rep
Transcom
12.2016 - 03.2017
- Maintain financial accounts
- Open customer accounts and record account information
- Maintain customer records by updating account information
- Perform data entry and related duties in posting 50-100 accounts receivable payments daily
- Recommend potential products or services
Accounts Receivable Specialist
Alaska Dispatch News
05.2014 - 12.2016
- Maintain cash receipts 100% daily
- Encode 30 - 100 checks for bank deposits daily & take to the bank
- Maintain 25 general ledgers accounts and resolve account irregularities
- Perform data entry and related duties in posting 50-100 accounts receivable payments daily
- Process and sort 75 - 150 pieces of incoming and outgoing mail and deliver to departments
- Help credit department in collecting and processing over 90-day balances
- Process adjustments
- Month end cash processing duties including counting $1000 petty cash drawer and getting change
- Month end data entry duties include insuring that payments are keyed before our statements print
Accounts Receivable Data Entry Clerk
Anchorage Daily News
02.2009 - 05.2014
- Maintain daily cash receipts 100%
- Encode 150-200 checks for bank deposits daily
- Perform data entry and related duties in posting accounts receivable payments for over 250 accounts
- Process and key 50-100 credit card payments daily
- Process over 250 Lockbox payments daily
- Reconcile over 25 customer's accounts monthly
- Process and sort 150 - 200 pieces of incoming and outgoing mail and deliver to departments
- Process adjustments
Advertising Accounting Supervisor
Anchorage Daily News
06.2007 - 02.2009
- Supervise 3 employees
- Processed over 20 interviews
- Processed employee yearly reviews & give positive feedback
- Reconcile 5 general ledger accounts
- Process & distribute weekly revenue reports to 8 company directors & supervisors
- Post 50-75 advertising customer adjustments monthly
- Month end duties included reconciling 3 GL accounts and preparing monthly revenue reports
- Process weekly/monthly billing
Advertising Accounting Billing Clerk
Anchorage Daily News
06.1998 - 06.2007
- Answer 50-100 phone calls from customers with questions relating to their advertising bills
- Measure 2 newspapers daily to generate lineage report
- Reconcile 20-25 customer's accounts
- Process & distribute weekly revenue report to 7 company directors
- Post 50-75 advertising customer adjustments
- Month end duties included reconciling 3 GL accounts and preparing monthly revenue reports
Customer Service Representative
Anchorage Daily News
12.1996 - 06.1998
- Dispatch 25-50 calls for missed newspaper deliveries
- Answer phone calls from 100 customers & resolve delivery issues
- Process 10-20 credit card payments weekly
- Cover receptionist breaks answering a 25 lines switchboard
Telephone Operator
US Long Distance
02.1992 - 10.1992
- Answer multi call switchboard and process over 50 local & long-distance calls with credit cards daily
- Process 10-20 collect calls
- Provide excellent Customer service %100
- Available %100 of the time to dispatch emergency calls when needed
Education
Business -
Dickerson Business School
San Antonio, TXSkills
- Attention to detail and accuracy
- Problem analysis and problem-solving skills
- Basic skills using all office equipment
- Proficient with relevant computer software and Microsoft Office skills
- Basic understanding of general accounting principles
- Goal-oriented
- Good verbal and written communication skills
- Customer service skills
- Type 70wpm
- Ten key by touch
- Management skills
Timeline
Outbound Smalls Package Handler
FedEx Ground
12.2021 - Current
Accounts Receivables Specialist
iHeart Media
03.2017 - Current
Customer Service Rep
Transcom
12.2016 - 03.2017
Accounts Receivable Specialist
Alaska Dispatch News
05.2014 - 12.2016
Accounts Receivable Data Entry Clerk
Anchorage Daily News
02.2009 - 05.2014
Advertising Accounting Supervisor
Anchorage Daily News
06.2007 - 02.2009
Owner
Done Rite Cleaning Co
03.2004 - 01.2025
Advertising Accounting Billing Clerk
Anchorage Daily News
06.1998 - 06.2007
Customer Service Representative
Anchorage Daily News
12.1996 - 06.1998
Telephone Operator
US Long Distance
02.1992 - 10.1992
Business -
Dickerson Business School
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