Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering over 12 years of administrative and customer service experience.
Overview
15
15
years of professional experience
Work History
Physician Scheduler (Doctor Loyalty)
Rodeo Dental & Orthodontics
11.2009 - Current
Constructed the master provider schedule for company wide use
Made necessary decisions to adapt and resolve scheduling conflicts on a daily basis
Coordinated flights, rentals, and hotels for specialty doctors between 50 offices
Attended in person recruiting events and conferences
Efficiently and effectively manage schedules for 150 physicians
Work as part of a team to coordinate schedules for 7 different specialties
Onboarded new doctors by assisting with HR requirements, schedule creation, credentialing, and state licensure's.
Collections/Costumer Service
Secure Check
04.2009 - 11.2009
Made over 175 Outbound calls to obtain status and set up future payment schedules for returned checks.
Answered constant flow of customer calls with minimal wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records and collected payments.
Trained new staff
Quality Control Inspector
Haggar Clothing Co.
07.2008 - 02.2009
Inspected incoming and outgoing materials for accuracy and quality for both men and woman's clothing.
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Performed visual inspections and non-destructive tests where appropriate.
Completed precise measurements using special tools.
Performed general clerical duties such as filling, data, picture taking of defects to present during meetings.
Education
No Degree - Psychology
Tarrant County College District
Fort Worth, TX
2027
High School Diploma -
South Hills High School
Fort Worth, TX
05.2005
Skills
Ability to multitask and manage conflicting demands