Elisabet Mondragon
Dallas,TX
Summary
Dynamic culinary professional with a strong background in customer service at McAlister's Deli. Expert in food preparation and presentation, consistently enhancing customer satisfaction through high-quality dishes. Proven multitasker with excellent knife skills and a commitment to sanitation practices, ensuring compliance with health regulations while fostering a welcoming environment.
Overview
10
10
years of professional experience
Work History
Cook
McAlister's Deli
09.2023 - 01.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Collaborated with management team to develop new menu items.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
Customer Service Cashier
McAlister's Deli
09.2023 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Enhanced customer experience by providing prompt and accurate transactions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Collaborated with team members to maintain smooth operations during peak hours.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Receptionist
Motel 6 Hotel
02.2016 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Housekeeping
Motel 6 Hotel
03.2012 - 10.2012
- Collaborated with housekeeping staff to ensure timely room turnovers and optimal guest experiences.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Ensured efficient room turnover with timely completion of housekeeping duties for guest arrivals.
- Maintained a clean, organized, and well-stocked living space through meticulous housekeeping practices.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
Education
Bowie High School
El Paso, TXSkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Sanitation
- Knife skills
- Supply restocking
- Surface cleaning
- Hospitality and service industry background
- Food presentation
- Sanitation practices
- Kitchen equipment operation and maintenance
Languages
English
Full Professional
Spanish
Full Professional
Bilingual
Full Professional
Timeline
Cook
McAlister's Deli
09.2023 - 01.2025
Customer Service Cashier
McAlister's Deli
09.2023 - 01.2025
Receptionist
Motel 6 Hotel
02.2016 - 12.2018
Housekeeping
Motel 6 Hotel
03.2012 - 10.2012
Bowie High School
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