Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elisabet Perez

Tampa,FL

Summary

Motivated worker with an eagerness to help others achieve there work goals. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Quality Analyst

Verifone
01.2020 - Current
  • Increased efficiency in data analysis by creating custom scripts and macros for automating repetitive tasks.
  • Researched and determined scope and complexity of issues.
  • Created custom dashboards for real-time monitoring of key performance indicators related to data quality management efforts.
  • Evaluated large datasets for quality and accuracy.
  • Collaborated with business analysts and software development team to identify and convert business goals into data requirements.
  • Conducted thorough risk assessments prior to each rollout, mitigating potential problems before they could impact project timelines or budgets.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Child Caregiver

Your kids urgent care
12.2015 - 12.2020
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Secured indoor and outdoor premises to protect children under care.
  • Enforced rules to teach manners and maintain safe environment.
  • Improved group and individual behavior by employing positive management strategies.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Delivered direct, supervised care to groups of children between ages 1 and 14.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.

Orthodontist Assistant

Dr. michael w. rowe Orthodontist
  • Created impressions of patients' teeth and gums used to make retainers and other dental appliances.
  • Prepared for orthodontic procedures by sterilizing instruments, setting up instrument trays and preparing materials .
  • Recorded patient and treatment information using .
  • Educated patients about how to use and care for dental appliances like retainers and braces.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Protected patients by sterilizing instruments and equipment between every consultation.

Front Desk Receptionist

st.pete pediatrics
05.2014 - 11.2014
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Education

Highschool Diploma -

Florida Virtual School Full Time
Orlando, Florida
2017

Skills

  • Translating
  • Proper phone etiquette
  • Client satisfaction
  • Database management
  • Fluent in Spanish
  • Customer friendly
  • Problem resolving
  • Conflict management
  • Listening skills
  • Microsoft Office
  • Oral and written communications
  • Company policies and procedures
  • Payment oversight
  • Data Analysis
  • Attention to Detail
  • Analytical Problem Solving

Certification

Master Certificate in Teaching English as a Foreign Language (TEFL) 2020

Languages

Spanish
Native or Bilingual

Timeline

Data Quality Analyst

Verifone
01.2020 - Current

Child Caregiver

Your kids urgent care
12.2015 - 12.2020

Front Desk Receptionist

st.pete pediatrics
05.2014 - 11.2014

Orthodontist Assistant

Dr. michael w. rowe Orthodontist

Highschool Diploma -

Florida Virtual School Full Time

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Elisabet Perez