Elisabet Perez
Tampa,FL
Summary
Motivated worker with an eagerness to help others achieve there work goals. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Quality Analyst
Verifone
Tampa, FL
01.2020 - Current
- Increased efficiency in data analysis by creating custom scripts and macros for automating repetitive tasks.
- Researched and determined scope and complexity of issues.
- Created custom dashboards for real-time monitoring of key performance indicators related to data quality management efforts.
- Evaluated large datasets for quality and accuracy.
- Collaborated with business analysts and software development team to identify and convert business goals into data requirements.
- Conducted thorough risk assessments prior to each rollout, mitigating potential problems before they could impact project timelines or budgets.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Child Caregiver
Your kids urgent care
St. Petersburg , FL
12.2015 - 12.2020
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Secured indoor and outdoor premises to protect children under care.
- Enforced rules to teach manners and maintain safe environment.
- Improved group and individual behavior by employing positive management strategies.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Delivered direct, supervised care to groups of children between ages 1 and 14.
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Orthodontist Assistant
Dr. michael w. rowe Orthodontist
St.petersburg, FL
- Created impressions of patients' teeth and gums used to make retainers and other dental appliances.
- Prepared for orthodontic procedures by sterilizing instruments, setting up instrument trays and preparing materials .
- Recorded patient and treatment information using .
- Educated patients about how to use and care for dental appliances like retainers and braces.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Protected patients by sterilizing instruments and equipment between every consultation.
Front Desk Receptionist
st.pete pediatrics
St. Petersburg , FL
05.2014 - 11.2014
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
Highschool Diploma -
Florida Virtual School Full Time
Orlando, Florida2017
Skills
- Translating
- Proper phone etiquette
- Client satisfaction
- Database management
- Fluent in Spanish
- Customer friendly
- Problem resolving
- Conflict management
- Listening skills
- Microsoft Office
- Oral and written communications
- Company policies and procedures
- Payment oversight
- Data Analysis
- Attention to Detail
- Analytical Problem Solving
Certification
Master Certificate in Teaching English as a Foreign Language (TEFL) 2020
Languages
Spanish
Native or Bilingual
Timeline
Data Quality Analyst
Verifone
01.2020 - Current
Child Caregiver
Your kids urgent care
12.2015 - 12.2020
Front Desk Receptionist
st.pete pediatrics
05.2014 - 11.2014
Orthodontist Assistant
Dr. michael w. rowe Orthodontist
Highschool Diploma -
Florida Virtual School Full Time