Summary
Overview
Work History
Education
Skills
Contact Summary
Languages
Timeline
Generic

Elisabeta Dallto

Worcester,MA

Summary

Dynamic Administrative Assistant and Teller with advanced proficiency in MS Office Suite and a track record of enhancing customer relationships. At Clinton Savings Bank, I honed my expertise in financial transactions and customer service, ensuring confidentiality and efficiency. I excel at fostering client loyalty and streamlining back-office operations.

Overview

6
6
years of professional experience

Work History

Teller

Clinton Savings Bank
08.2023 - Current
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
  • Completed financial transactions, including deposits, withdrawals, and loan payments
  • Balanced cash drawer daily at the end of each shift to ensure accuracy
  • Processed loan payments, credit card payments, and other monetary transactions accurately
  • Ensured that all customer data was kept confidential according to bank policy standards
  • Verified the accuracy of customer account information prior to processing transactions
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients
  • Assisted management in bank opening and closing procedures
  • Processed ATM deposits and reconciled against reports
  • Trained new tellers on proper procedures for handling financial transactions
  • Assisted with training of new team members
  • Balanced currency, coin and checks in cash drawers at ends of shifts
  • Utilized currency-counting machine to count currency and coins.

Cashier

Dunkin
01.2018 - Current
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Processed customer orders and ensured the accuracy of their purchases
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Used POS system to complete purchases for customers
  • Provided excellent customer service by greeting customers and offering assistance
  • Developed strong customer relationships to support satisfaction and loyalty
  • Assisted with training and mentoring new team members
  • Informed customers of special promotions, loyalty programs, and discounts
  • Resolved customer complaints in a timely and professional manner
  • Trained new cashiers in the use of cash registers and processing payments.

Administrative Assistant

Instant Transportation
11.2022 - 08.2023
  • Maintained files and filing, keeping sensitive information confidential
  • Screened incoming telephone calls, routing to appropriate personnel
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Maintained calendars and schedules to set appointments for management team
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Used Microsoft Office Suite to create and revise documents and presentations
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Scheduled and confirmed appointments for clients, customers, and supervisors
  • Maintained timekeeping information and submitted and processed payroll
  • Maintained scheduling and event calendars
  • Keep track of GPS for all the drivers.

Education

MBA -

Alekzander Xhuvani
Elbasan, Albania
07.2007

Skills

  • Advanced MS Office Suite Knowledge
  • Business Writing
  • Workers' Compensation Knowledge
  • Document Retrieval
  • Cash Deposit Preparation
  • Customer Service
  • Back Office Operations
  • PC Proficiency
  • Excel Spreadsheets
  • ID Verification
  • Customer Loan Processing

Contact Summary

Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.

Languages

Albanian
Native or Bilingual
Spanish
Elementary

Timeline

Teller

Clinton Savings Bank
08.2023 - Current

Administrative Assistant

Instant Transportation
11.2022 - 08.2023

Cashier

Dunkin
01.2018 - Current

MBA -

Alekzander Xhuvani

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Elisabeta Dallto