Elisabeta Veliaj

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Built relationships with customers and community to establish long-term business growth.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
• Supervised team members to confirm compliance with set procedures and quality requirements
• Worked with team to identify areas of improvement and devised solutions based on findings
• Built strong relationships with customers through positive attitude and attentive response
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Conducted training and mentored team members to promote productivity and commitment to friendly service
• Mentored and guided employees to foster proper completion of assigned duties
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Spent 70% of the time on sales production and 30% of the time on branch and team management.
• Focus on Business Loan and Business costumer
  Assisted the Producing Market Leader in ensuring the branch meets and exceeds day to day established sales and
  revenue goals and credit quality standards through personal and staff production.
  Lead, directed, managed, and coached all personnel within the branch to meet and exceed established short-term
  and long-term sales goals.
  Meet and exceeded personal production goals for credit, deposit, and fee income categories.
  Directed and coordinated new employees, interviewed and made decision for new hires.
  
  
• Supervised day-to-day operations to meet performance, quality and service expectations
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

• Verified facilities fell within applicable codes and safety regulations through thorough inspections and regular maintenance.
• Oversaw building and maintenance of outdoor facilities such as picnic areas, playgrounds, exercise facilities and pools.
• Organized public open house events to entice buyers and new clientele. Art ,Travelling,Meetings,Fundraiser ...

Processed and maintained payroll systems for employers

• Hired and custodial staff ensuring professional and welcoming atmosphere.
• Advised clients on possible properties for investment, trade opportunities and market values.
• Communicated effectively with owners, residents, and on-site associates.
• On emergency 24-hour on-call service for the owner.
• Managed leases and housing contracts for tenants renting, buying or sharing properties

• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Facilitated customer transactions, including deposits, withdrawals and transfers.
• Analyzed customers' financial information to deliver personalized account guidance.
• Increased daily sales by upselling banking products and financial services to customers.
• Presented new and additional products and services to existing customers.
• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Verified customer identity and reviewed documentation for accuracy.
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance