Elisabeth Acosta
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level referral coordinator position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Centro Med
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Health and Public Safety Asistent
Texas A&m University-San Antonio
08.2020 - Current
- Assisted students and faculty with appropriate safety procedures.
- Monitored and kept public safety practices and informed any needed procedures and forms incase of emergencies.
- Promoted available resources and connected individuals with services.
- Served customers in a friendly, efficient manner following outlined steps of service.
Drive-Thru Cashier
Muy corperation
06.2019 - 03.2020
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
Education
High School Diploma -
Early College High School
San Antonio, TXMBA - Health Management And Clinical Assistance
Texas A&M University
San Antonio, TX06.2028
Skills
- Kept detailed records of site inspections, issues and progress with standards
- Hazard reporting
- Safety assessment
- Risk management
- Team building
- Bilingual
- English to Spanish translation
- Customer assistance
- Paperwork Processing
- Data Entry
- Complaint Resolution
Affiliations
- Member, Acteens (2012-2018)
- Member, Mexican American Association
- Member, Early College program
Certification
- Public Health Training - 2020
- Certificate of excellence, Texas A&M University-2021
- Licensed sales represenitve - 2021-2022
- HIPAA Training -2023
- DHS Blue campaign - 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Centro Med
03.2023 - Current
Health and Public Safety Asistent
Texas A&m University-San Antonio
08.2020 - Current
Drive-Thru Cashier
Muy corperation
06.2019 - 03.2020
High School Diploma -
Early College High School
MBA - Health Management And Clinical Assistance
Texas A&M University
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