Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Outstanding communication, organizational, leadership and multitasking skills. Experienced in helping companies grow through improved marketing and customer experiences. Expert at deepening client/potential client engagement through events and interactions.
Hi, I’m
Elisabeth Barnes
Charlotte,NC
Summary
Overview
34
years of professional experience
Work History
Go Health
Licensed Insurance Agent
10.2019 - Current
Job overview
- Go Health is a leading technology-driven health insurance marketplace
- Licensed insurance and Medicare sales agent in 33 states with 7 carriers
- Responded to customer calls swiftly to resolve issues and answer questions
- Help customers navigate insurance decisions by ascertaining their particular needs.
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
- Clearly communicate policy benefits and terminology so that the client can be confident in their Medicare decision
- Driven to continue to be a top performer while maintaining integrity and customer service
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations
- Utilized CRM software to manage client relationships
- Developed sales leads from direct referrals, networking and targeted marketing campaigns
Flexogenix
Patient Care Representative and Marketing
08.2015 - 09.2019
Job overview
- Flexogenix is a leader in providing non-surgical solutions for those suffering with osteoarthritis
- Opened the Charlotte office as a Patient Care Representative selling our product and scheduling appointments.
- Inside Sales and Marketing –Ranked #1 in thenation in conversion of leads to enrolled.
- Responsible for weekly market analysis and team presentation.
- Responsible for contributions for improvement in data quality
- As sales and marketing needs changed, I developed my role into a hybrid of both inside and outside sales
- Marketing was handled through an outside company that used TV, radio and newspaper ads.
- While fielding calls, I quickly realized that the vast majority of people wanted to talk to their doctors before scheduling an appointment therefore, I began calling on Primary Care Physicians and presented our program. Many of the offices I visited referred clients, increasing sales and retention
- Created and launched a program for direct-to-physician marketing and provider-based referral pathway
- Drive business development and execution of community-based marketing events
- Organize and create professional presentations to physicians and Continued Care Retirement Communities
- Develop and continually improve marketing materials
- Culture Ambassador for Charlotte office.
The Home Collection
General Property Manager
05.2010 - 08.2015
Job overview
- The Home Collection 30 boutique corporate housing and vacation rentals located in prime Charlotte neighborhoods
- Began in 2010 while the company was just launching; by 2014 we generated revenue of over $1 million
- Responsible for the coordination, planning and support of daily operational and administrative functions
- Managed scheduling of housekeeping and maintenance staff
- Maintained the budget, including keeping detailed spreadsheets of inventories and housekeeping duties
- Primary point of contact for guest relations and conflict resolution
- Utilized CRM software to facilitate and manage the booking of reservations
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Introduced prospective tenants to types of units available and performed tours of premises
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
- Coordinated appointments to show marketed properties
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- on call 24/7 as primary point of contact
Self-employed
Stay at Home Parent
06.1994 - 05.2010
Job overview
- Throughout my years as a stay-at-home parent of three children, I maintained consistent community involvement including PTO Leadership, Nonprofit fundraising and tutoring
- Multitasking, communication, organization, managing people, collaboration, negotiation
DELTA Air Lines
Flight Attendant
01.1989 - 06.1994
Job overview
- Consistently a top recipient of passenger commendation letters throughout 6-year career
- I left Delta in good standing to stay at home with family
- Communication, adaptability, conflict arbitration, multi-tasking
- flexibility and patience
Education
University of South Carolina - ColumbiaColumbia, SC
No Degree from Sociology
University Overview
Superior School of Real EstateCharlotte
Licensed Real Estate Agent from Real Estate
10.2021
University Overview
Skills
- Conflict Resolution
- Operational Efficiency
- Exceptional Customer Service and Assistance
- Clear Communicator
- Flexible
- Adaptable
- Ability to connect with people
- Collaborative
- Fast learner
yoga
yoga
Yoga helps me stay centered and grounded. I have been practicing for 5 years.
Timeline
Licensed Insurance Agent
Go Health
10.2019 - Current
Patient Care Representative and Marketing
Flexogenix
08.2015 - 09.2019
General Property Manager
The Home Collection
05.2010 - 08.2015
Stay at Home Parent
Self-employed
06.1994 - 05.2010
Flight Attendant
DELTA Air Lines
01.1989 - 06.1994
University of South Carolina - Columbia
No Degree from Sociology
Superior School of Real Estate
Licensed Real Estate Agent from Real Estate
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