Elisabeth Batchelor
Summary
Dynamic and detail-oriented professional with extensive experience in healthcare and customer service roles, notably as a Pharmacy Technician at Freeman Health System. Excelled in HIPAA compliance and customer complaint resolution, enhancing patient care and satisfaction. Proven ability to maintain professionalism under pressure, leveraging strong verbal communication skills to achieve positive outcomes.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Freeman Health System
03.2024 - 06.2024
- Answered incoming phone calls and addressed questions from nurses and healthcare providers.
- Restocked pharmacy shelves with in-demand liquids and medications.
- Entered the medication in the database, to make sure the patient is charged correctly.
- Communicated with nurses to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
Babysitter
Self Employed
01.2023 - 06.2023
Certified Medical Aide
Cornerstone
08.2022 - 12.2022
- Disinfected tools, equipment and surfaces between patients.
- Inspected equipment for defects and completed basic repairs.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Provided family members with general health education and tips for patient care.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
Certified Medication Aide
Americare Senior Living
03.2022 - 08.2022
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Customer Service Agent
Wise
04.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
Front Desk Agent
St. Barbara Hotel
09.2017 - 03.2018
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Associate of Applied Science - Pharmacy Technician
Wichita Technical Institute - Wichita
Joplin03.2024
Skills
- HIPAA
- Positive and professional
- Attention to Detail
- Verbal Communication
- Calm Under Pressure
- Customer Complaint Resolution
- Telephone management
Languages
Estonian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Pharmacy Technician
Freeman Health System
03.2024 - 06.2024
Babysitter
Self Employed
01.2023 - 06.2023
Certified Medical Aide
Cornerstone
08.2022 - 12.2022
Certified Medication Aide
Americare Senior Living
03.2022 - 08.2022
Customer Service Agent
Wise
04.2018 - 12.2018
Front Desk Agent
St. Barbara Hotel
09.2017 - 03.2018
Associate of Applied Science - Pharmacy Technician
Wichita Technical Institute - Wichita
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