Elisabeth Boyce
Pink,Oklahoma
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
8
8
years of professional experience
Work History
Administrative Assistant, Receptionist
Family Choice Home Care
01.2022 - 11.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Dark Vapor Lounge
05.2021 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Warehouse Package Handler
Federal Express
11.2019 - 08.2020
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Increased on-time deliveries with effective communication between departments and accurate package tracking.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed, and loaded packages into correct trucks.
Security Officer
Grand Casino Hotel & Resort
01.2018 - 10.2019
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
Service And Kitchen Team
Panda Express Restaurant
10.2014 - 05.2015
- Improved kitchen efficiency by streamlining processes and implementing new protocols.
- Led a team of cooks, ensuring consistently high-quality food preparation and presentation.
- Reduced waste and controlled costs with careful inventory management and menu planning.
- Maintained a clean, safe, and organized work environment for optimal productivity.
- Streamlined order preparation processes resulting in faster ticket times during peak service hours.
- Checked and tested foods to verify quality and temperature.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
Health Sciences
Seminole State College
05.2024
High School Diploma -
Dale High School
05.2015
Skills
- Minute Taking
- Quality Assurance
- Office Administration
- Presentation Design
- Research
- Filing
- Mail Handling
- Data Entry
- Microsoft Word
- Records Management
- Quickbooks
- Time Management
- Deadline-Oriented
Timeline
Administrative Assistant, Receptionist
Family Choice Home Care
01.2022 - 11.2022
Sales Associate
Dark Vapor Lounge
05.2021 - 01.2022
Warehouse Package Handler
Federal Express
11.2019 - 08.2020
Security Officer
Grand Casino Hotel & Resort
01.2018 - 10.2019
Service And Kitchen Team
Panda Express Restaurant
10.2014 - 05.2015
Health Sciences
Seminole State College
High School Diploma -
Dale High School
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