Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Elisabeth Buskey-Burhoe

Plymouth,ME

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

22
22
years of professional experience

Work History

General manager

  • I have 18 years’ experience in general management, ranging from Towing and auto repair industry, Private member lounge, event coordination and housekeeping.

Housekeeping/Deep cleaning

Village condominiums, Roper reality
01.2019 - 01.2024
  • Cleaning and laundry for Village condominiums, Roper reality in Waterville, NH and private homes throughout NH
  • Including college dorm clean outs in Durham NH
  • I specialized in move in/out cleaning, set up and turn-overs for rentals.

Bar manager & Events room coordinator

Plymouth Elks Lodge
01.2016 - 01.2019
  • Managed private member lounge, including all cash handling, banking, balancing registers, state forms & licensing, all employee duties, such as hiring, dismissal, payroll hours & schedules
  • Stocking, inventory, ordering/receiving supplies
  • Planning and organizing special events and fundraisers
  • Meet & greet with people for function room rentals staying in contact with all renters to plan and organize their event, special ordering for supplies requested, all necessary forms and contracts, event room set up/tear down
  • Bartending private member lounge as well as events room

General Manager

Buksey's Auto
01.2002 - 01.2018
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

Education

General studies -

Homeschool Diploma

Skills

  • Management
  • Payroll
  • Cash handling
  • Communication
  • Inventory
  • Cleaning
  • Housekeeping/Deep cleaning
  • Staff Supervision
  • Expense Control
  • Operations Oversight
  • Customer Retention
  • Customer Relationship Management
  • Account Management
  • Schedule Management
  • Contract Negotiations
  • Purchasing and planning
  • Data review
  • Team Leadership
  • Team Player
  • Change Implementation
  • Deadline-oriented
  • Effective leader
  • Customer Relations
  • Time Management
  • Interpersonal Skills
  • Recipes and menu planning
  • Administrative Skills
  • Training and coaching
  • Employee Development
  • Employee Scheduling
  • Vendor relationships
  • Skilled negotiator
  • Budget coordination
  • Team Oversight
  • Efficient multi-tasker
  • Staff Development
  • Succession Planning
  • Cost analysis and savings
  • Staff Training and Development
  • Problem Resolution
  • Training and Development

Personal Information

Title: General manager

Timeline

Housekeeping/Deep cleaning

Village condominiums, Roper reality
01.2019 - 01.2024

Bar manager & Events room coordinator

Plymouth Elks Lodge
01.2016 - 01.2019

General Manager

Buksey's Auto
01.2002 - 01.2018

General manager

General studies -

Homeschool Diploma

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Elisabeth Buskey-Burhoe