ELISABETH CALCITA
ANNA,UNITED STATES
Summary
Dynamic Hygiene Coordinator, excelling in insurance verification and patient care. Expertly streamlined operations, enhancing patient satisfaction and appointment scheduling. Skilled in conflict resolution and HIPAA compliance, I drive practice growth through efficient workflow management and exceptional customer service.
Overview
4
4
years of professional experience
Work History
Hygiene Coordinator
Greg S Hulings DDS
Frisco, Texas
09.2024 - Current
- Verified patients' insurance eligibility and benefits prior to appointments and procedures.
- Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Answered and managed incoming calls and emails.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Bartender
Uncork’d Bar and Grill
McKinney, TX
09.2023 - 11.2024
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Greeted customers and provided excellent customer service.
Hygiene Coordinator/ Dental Assistant
Ellem Dental
Richardson, United States
09.2021 - 09.2023
- Greet patients, manage claims, present treatment plans with financial options
- Assisted in procedures, sterilized instruments, ensured room readiness
- Produced 3D models for biteguards, whitening trays, ensuring quality
- Coordinated appointments, managed billing, improved patient satisfaction
- Optimized practice operations through efficient appointment scheduling, insurance verification, and treatment plan presentations, driving practice growth
- Facilitated seamless communication between hygienists and patients, ensuring optimal appointment scheduling and patient satisfaction
- Streamlined dental office workflow by implementing digital record management system, reducing patient wait times and improving documentation accuracy
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
Education
Dental Replacements Training -
Dental Replacements Training Academy
Richardson, TX09.2021
High School Diploma -
Oak Harbor High School
Oak Harbor, WA05-2011
Skills
- Patient Care
- Conflict resolution
- HIPAA compliance
- Insurance verification
- Customer Service
- Appointment Scheduling
- Time Management
Additional Information
Greet patients, manage claims, present treatment plans with financial options., Assisted in procedures, sterilized instruments, ensured room readiness., Produced 3D models for biteguards, whitening trays, ensuring quality., Coordinated appointments, managed billing, improved patient satisfaction., Optimized practice operations through efficient appointment scheduling, insurance verification, and treatment plan presentations, driving practice growth., Facilitated seamless patient care by managing dental records, coordinating treatment schedules, and ensuring exceptional communication between staff and patients., Coordinate patient records, verify insurance, ensure compliance, enhance patient care efficiency., Facilitated seamless communication between hygienists and patients, ensuring optimal appointment scheduling and patient satisfaction., Orchestrated daily operations between dental staff and patients, implementing efficient scheduling protocols and resource management., Monitored appointment metrics and patient feedback to optimize scheduling efficiency and enhance practice operations., Streamlined dental office workflow by implementing digital record management system, reducing patient wait times and improving documentation accuracy., Developed comprehensive insurance verification protocol.
References
- Dianna McBride, Ellem Dental, (972) 989-4477
- Kendall Trussell, Ellem Dental, (214) 236-0199
- Brooke Blancett, Ellem Dental, (945) 227-8233
Timeline
Hygiene Coordinator
Greg S Hulings DDS
09.2024 - Current
Bartender
Uncork’d Bar and Grill
09.2023 - 11.2024
Hygiene Coordinator/ Dental Assistant
Ellem Dental
09.2021 - 09.2023
Dental Replacements Training -
Dental Replacements Training Academy
High School Diploma -
Oak Harbor High School
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