Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisabeth Dills

Snohomish,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Care Giver for Mother In Law With Dementia & SAHM

Self
09.2014 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Responsible for daily and nightly care of my MIL who suffered from dementia.
  • Ordered all pharmacy supplies and administered all medications as needed.
  • Assisted MIL with activities of daily living, promoting independence and quality of life.
  • Offered companionship and kindness.
  • Assisted MIL with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for her, completing housekeeping tasks as needed.
  • Assisted with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Cooked meals and assisted her with eating tasks to support healthy nutrition.
  • Coordinated transportation arrangements for medical appointments or other necessary errands.
  • Guided her to restroom to support bladder and bowel relief requirements.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Business Development, Student Services and HR

Work Force Development Center
02.2006 - 09.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Coordinated events and activities to foster a sense of community among diverse student populations.
  • Enhanced student experience by developing and implementing innovative programs and services.
  • Served as a liaison between students, faculty, administration, and external stakeholders in order to address concerns proactively.
  • Promoted a culture of inclusion by creating programming that celebrated diversity and encouraged cross-cultural understanding among students.
  • Provided individualized career counseling services for students seeking internships or full-time employment upon graduation.
  • Improved retention rates through targeted outreach efforts and personalized support for at-risk students.
  • Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
  • Assisted mentees in developing essential life skills like budgeting, time management, problem-solving, and effective communication techniques.
  • Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.

General Manager

Gary Manuel Limited
07.2000 - 04.2005
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in the development of the cosmetology school, call center enhancement of products and services offered and an advanced training salon.
  • Direct business relationship with business owners.
  • National and international business responsibility in North America and Europe

Store Manager of Operations

Abercrombie And Fitch
10.1998 - 06.2000
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Stephen P. Austin High School
Austin, TX

American Airlines Travel Academy
Ft. Worth TX

Associate of Arts -

Richland Community College
Richardson, TX

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

Care Giver for Mother In Law With Dementia & SAHM

Self
09.2014 - Current

Business Development, Student Services and HR

Work Force Development Center
02.2006 - 09.2014

General Manager

Gary Manuel Limited
07.2000 - 04.2005

Store Manager of Operations

Abercrombie And Fitch
10.1998 - 06.2000

High School Diploma -

Stephen P. Austin High School

American Airlines Travel Academy

Associate of Arts -

Richland Community College

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Elisabeth Dills