Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELISABETH ERDMANN

PATERSON,NJ

Summary

Charismatic professional seeking work in a Business Development role. I possess an excellent record of maintaining positive and lasting professional relationships, and am an attentive listener and confident speaker. Creative and highly organized, my experience in the management of social media campaigns and organization of workflow is enhanced by my vibrant personality, which stems from my deep passion for the theatrical arts.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager of Client Operations/Social Media Manager

HitchSwitch
04.2023 - Current
  • Establish positive and effective communication among staff and leadership, reducing miscommunications, and missed deadlines
  • Interact with clients on regular basis to quickly alleviate issues and provide updates
  • Schedule and attend meetings with clients and prospective clients as requested
  • Develop new employees and on-going performance assessment of current employees.
  • Guide Customer Support Associates through client concerns and questions
  • Research new trends in Client Support systems and implement updates
  • Oversee social media presence and align posts to include branding and trending ideas
  • Collaborate with team members to develop creative campaigns for social media platforms

Customer Support Associate/Social Media Manager

HitchSwitch
09.2021 - 04.2023
  • Assist HitchSwitch Director of Operations with all support related tasks
  • Research and resolve each client interaction to their utmost satisfaction
  • Utilize FreshDesk CRM system to track client correspondence
  • Report on client activity and trends
  • Provide real-time chat, phone, and email support
  • Research relevant information to keep information/forms provided by HitchSwitch up-to-date
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Research and identify solutions to client issues.
  • Increase customer engagement through social media.
  • Develop marketing content such as blogs, promotional materials, and advertisements for social media.
  • Develop and manage content calendars for each platform to establish timely and relevant posts.

Executive Assistant

Escada
10.2018 - 01.2020
  • Maintain contacts and calendar for President of the Americas
  • Handle logistics and scheduling associated with meetings, appointments and conferences
  • Make travel arrangements, create trip itineraries and complete detailed expense reports
  • Create, format, and edit correspondence and presentations with precision and minimal direction
  • Support follow up on various activities to ensure deadlines are achieved
  • Including but not limited to finance, store operations, and office operations
  • Process and review invoices to ensure accuracy
  • Maintain filing system & office supplies
  • Anticipate and organize weekly, monthly and annual meetings
  • Works independently on specific projects as assigned
  • Coordinate with customer support specialists to diagnose and resolve major hardware and/or software issues
  • Provide support; troubleshooting minor system and network problems.

Program Development Assistant

Distinguished Concerts International
01.2018 - 11.2018
  • Assist in development and research of future programming for concert series, including liaison with performing artists and ensembles by phone, email, and in person
  • Responsible for correspondence, letters of invitation, and general written communications at the request of development team
  • Maintain accurate and up-to-date information of clients by entering and updating date in Salesforce
  • Calendar organization, meeting planning, office tasks (filing, answering phones, etc).
  • Assist CEO of the company with personal and business matters as needed
  • Assist senior management with various office-related functions
  • Point person for all technical support issues
  • Perform data entry functions as necessary

Assistant Manager

Coach New York
10.2013 - 12.2017
  • Manage operational tasks, recruit new hires, train new and current employees, loss prevention, visual merchandising
  • Customer service, serve as fashion and brand ambassador while providing customers with the best possible service experience
  • Sales: achieve daily, weekly, and monthly goals; help team members achieve goals
  • Execute strategies to build brand loyalty
  • Inspire and influence others to perform at their highest potential while driving sales and building customer relationships
  • Assist store manager in daily responsibilities, delegate tasks to employees, scheduling, processing payroll.

Education

Bachelor of Arts in Theatre, Business Minor -

Montclair State University
Montclair, NJ
01.2015

Skills

  • Performance Management
  • Business Development
  • Marketing
  • Staff Development
  • Expense Tracking
  • Business Administration
  • Schedule Preparation
  • Employee Training and Development
  • Customer Relationship Management (CRM)
  • CPR Certified

Certification

  • Active CPR Certification
  • Currently studying towards Group Fitness Instructor Certification (ACE)

Timeline

Manager of Client Operations/Social Media Manager

HitchSwitch
04.2023 - Current

Customer Support Associate/Social Media Manager

HitchSwitch
09.2021 - 04.2023

Executive Assistant

Escada
10.2018 - 01.2020

Program Development Assistant

Distinguished Concerts International
01.2018 - 11.2018

Assistant Manager

Coach New York
10.2013 - 12.2017

Bachelor of Arts in Theatre, Business Minor -

Montclair State University

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ELISABETH ERDMANN