LIZZIE FAULKNER
New Orleans,LA
Summary
Attentive Senior Epic Systems Analyst with 3+ years in designing and building technical solutions in Health Care documentation. Keen to help clients design and acquire systems that streamline processes to provide our patients with the upmost quality of care.
Overview
11
11
years of professional experience
Work History
Senior Systems Analyst
Lcmc Health
2021.05 - Current
- Certified Epic Analyst in Willow IP, Healthy Planet, and Data Courier Administration
- Lead Billing analyst maintaining monthly cost loads, weekly billing error work queues, and standard billing configuration for hospital system of 9+ hospitals
- Supports daily build requests, system maintenance, and annual software upgrades for 9 inpatient hospitals and 50+ clinics
- Participates as Willow representative for integrated teams: Facility Structure, Security (SER/EMP), and BCA
- Conducts quarterly HCPCS updates in accordance to CMS guidelines
- Data Courier Admin for enterprise. Maintains data courier interfaces and protections in each build environment to ensure data integrity
- Assisted in planning, build, and implementation of 4 inpatient hospitals while maintaining tasks for remaining live sites
- Experienced in Content Management and Service Now for data change management
- Mentored and trained junior analysts, fostering a supportive learning environment that enabled professional growth within the team
- Peer-nominated and won employee appreciation award for exemplary performance
- Nominated by manager for Employee of the Quarter Award
Chief of Staff
Willa Jean
2017.11 - 2021.05
- Assist James Beard Award-winning chef and owner in daily operations including communications, food costing, offsite event planning, social media management (45K+ followers) and general business maintenance
- Pioneered partnership with Goldbelly to offer national shipping of baked goods that garnered over $110,000 in revenue in the first 1.5 years
- Design and source branded packaging materials for partnerships – recently accomplished at only 2% cost
- Develop and implement an Excel food costing program to track menu costing and analytics, thereby reducing food costs from 30% to 25%
- Manage online retail store by maintaining and ordering stock, shipping goods and keeping up the online store front – including web design and implementation – via Shopify
- Oversee implementation of new Point of Sale system while continuously streamlining menu format for accurate ordering and consolidated reporting
- Aid in writing process for owner's 135 recipe cookbook including generating a writing schedule, drafting and editing recipes and managing recipe testing
- Manage 2 recipe testers who provided feedback for cookbook over 8 months and make edits according to feedback
Restaurant Manager
Willa Jean
2017.01 - 2017.11
- Led and directed front of house team of 50 on effective methods, operations and procedures.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Product Design Intern
Connected Earth Sciences
2015.08 - 2016.05
- Designed, fabricated and tested iterative wireless transmittable water quality collector and database for commercial use in Louisiana wetlands as part of senior design internship
Senior Resident Adviser
Tulane University
2015.08 - 2016.05
- Supervised staff of thirteen resident advisers
- Evaluated and approved resident adviser program proposals and provided administrative, emotional, and resourceful support.
- Managed and organized weekly staff meetings, duty schedules, and building-wide programs to enrich student experience and connect students with campus resources and organizations.
Design Intern
PortaVision Medical
2015.05 - 2015.08
- Offered redesign options for portable X-ray device for use in Neo-natal Intensive Care Unit.
- Utilized Solidworks 2013 3D modeling program for designs and fabrication.
Resident Adviser and Desk Services Coordinator
Tulane University
2013.08 - 2015.05
- Provided support for community of 30-60 students.
- Organizing community building programming, ensuring physical and emotional safety and acting as a liaison between students and campus organizations.
- Certified ASIST (Applied Suicide Intervention Skills Training) and safeTALK trained. Developed techniques for recognizing and responding to suicide ideation
- Peer nominated to represent Housing and Residential Life in a Bystander Intervention training program where campus leaders learn approaches to prevent sexual assault, hazing, and alcohol-related incidents
Conference Coordinator
Tulane University
2014.06 - 2014.08
- Operated summer housing arrangements for 30+ visiting conference groups consisting of 30-150+ people each.
- Responsible for room placement, billing, linens preparation, check-in and check-out, and customer service.
- Oversaw and trained staff of 20 Desk Services Coordinators who were responsible for guest check-in, customer service and quality insurance.
Office Assistant
Mentor Green Estates
2013.06 - 2013.08
- Digitized accounting, billing, and occupant data for small real estate business
- Generated automated digital system for tracking tenant payment history, occupancy records, and administrating digital financial paperwork
Education
No Degree - Engineering Physics
Tulane University
New Orleans, LASkills
- Billing and Medication Coding
- Change Management
- Computer programming (Python, C, C++, and learning sql)
- Problem-Solving
- Staff management
Affiliations and Interests
- Knitting and crocheting enthusiast
- Haphazard baker
Timeline
Senior Systems Analyst
Lcmc Health
2021.05 - Current
Chief of Staff
Willa Jean
2017.11 - 2021.05
Restaurant Manager
Willa Jean
2017.01 - 2017.11
Product Design Intern
Connected Earth Sciences
2015.08 - 2016.05
Senior Resident Adviser
Tulane University
2015.08 - 2016.05
Design Intern
PortaVision Medical
2015.05 - 2015.08
Conference Coordinator
Tulane University
2014.06 - 2014.08
Resident Adviser and Desk Services Coordinator
Tulane University
2013.08 - 2015.05
Office Assistant
Mentor Green Estates
2013.06 - 2013.08
No Degree - Engineering Physics
Tulane University
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