Elisabeth Gonsalves
Tacoma,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Leasing Associate
Daffodil Storage
07.2020 - Current
- Conducted regular property inspections to identify potential issues before they escalated into costly repairs or tenant dissatisfaction events.
- Increased lease renewals through effective communication and fostering positive relationships with tenants.
- Developed strong relationships with local businesses to create referral opportunities and drive additional prospects to properties.
- Maintained thorough records of all transactions and correspondence, supporting accurate reporting and compliance efforts.
- Provided exceptional customer service throughout the leasing process, ensuring a smooth transition into residency.
Sales Representative
Comcast
08.2019 - 06.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Experience Manager
Michaels
09.2018 - 08.2019
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Cashier
Michaels
08.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Sam Barlow High School
Gresham, OR06-2023
Skills
- Customer service expertise
- Building rapport
- Goal-oriented mindset
- Multitasking
- Adaptability
Timeline
Leasing Associate
Daffodil Storage
07.2020 - Current
Sales Representative
Comcast
08.2019 - 06.2020
Customer Experience Manager
Michaels
09.2018 - 08.2019
Cashier
Michaels
08.2016 - 09.2018
High School Diploma -
Sam Barlow High School
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