Summary
Overview
Work History
Education
Skills
Timeline
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Elisabeth Gonzalez

Lowell,MA

Summary

Proven leader with a track record of enhancing operational efficiency and employee productivity at UPS. Skilled in team leadership and strategic planning, excel in fostering employee motivation and achieving significant improvements in customer satisfaction. Expertise in operations management and problem-solving, consistently delivering results that exceed employer expectations. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

17
17
years of professional experience

Work History

Supervisor of Operations

UPS
09.2017 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Taught weekly internal classes to more than 10 new employees.
  • Supported onboarding of new employee by hosting orientation sessions.
  • Organized handbook and course documents for participants.
  • Input data daily to record attendance and personal information for employees.
  • Organizing and filing employees personal information and education materials.
  • Authored and delivered training programs covering diverse topics.

Membership Representative

Best Fitness
06.2015 - 09.2017
  • Increased membership sign-ups by implementing targeted outreach strategies and engaging marketing materials.
  • Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
  • Implemented a CRM system to efficiently manage member data, track interactions, and ensure timely follow-ups with prospective and current members.
  • Consistently exceeded monthly sales targets by proactively identifying upsell opportunities within existing membership base.
  • Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Answering questions and providing customer service on phone.
  • Managing with payments from customers when signing up for membership or any sales.
  • Greet and welcome customers to provide excellent communication and engagement.
  • Explaining potential customers on services provided and conducting tours of the facility.
  • Managed more than 50 outgoing calls, emails, and texts from customers.

Dietary Associate

Walden Rehabilitation
08.2012 - 05.2015
  • Collaborated with dietitians to develop specialized menus for patients with specific dietary restrictions or allergies.
  • Supported departmental goals for continuous improvement by actively participating in quality assurance initiatives, audits, and inspections.
  • Educated patients on proper portion sizes and healthy eating habits, empowering them to make informed decisions about their diets outside the hospital setting.
  • Enhanced nutritional outcomes for patients through careful monitoring and adjusting of meal plans as needed.

Supervising Manager

Rite Aid
01.2008 - 08.2012
  • Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
  • Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Championed organizational change initiatives designed to improve systems or processes directly impacting bottom-line results.
  • Established a positive work environment with effective leadership, clear expectations, and open communication.

Education

High School Diploma -

Greater Lowell Technical High School
Tyngsboro, MA
06.2010

Skills

  • Team Development
  • Staff Evaluation
  • Recruitment and hiring
  • Regulatory Compliance
  • Team Leadership
  • Customer Service
  • Decision-Making
  • Operations Management
  • Problem-Solving
  • Staff Management
  • Organizational Management
  • Employee Motivation

Timeline

Supervisor of Operations

UPS
09.2017 - Current

Membership Representative

Best Fitness
06.2015 - 09.2017

Dietary Associate

Walden Rehabilitation
08.2012 - 05.2015

Supervising Manager

Rite Aid
01.2008 - 08.2012

High School Diploma -

Greater Lowell Technical High School

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Elisabeth Gonzalez