Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
Generic

Elisabeth Herbert

Spokane,WA

Summary

Experienced professional with a proven track record of fostering employee wellness, improving team dynamics, and implementing programs to enhance overall productivity. Skilled in project management, leadership coaching, and wellness initiatives. Seeking a role to collaborate with department leaders to drive employee well-being and enhance organizational success.

Overview

10
10
years of professional experience

Work History

Customer Retention Specialist

PEMCO Insurance
11.2021 - Current
  • Utilized modern office practices and equipment including Microsoft Office with proficiency in Outlook, Word, Excel, Teams, and PowerPoint, as well as other applicable programs
  • Developed new strategies for customer retention activities.
  • Transcribed accurate meeting minutes, prepare internal and external correspondence and forms including proofreading to ensure accurate content and context
  • Collaborated with cross-functional teams to improve product offerings based on customer feedback.
  • Managed approximately 30 incoming and outgoing calls and emails per day for customers with various needs and policy questions.

Senior Customer Account Representative

Amica Insurance
06.2018 - 11.2021
  • Increased client retention by up to 10%, consistently maintaining strong relationships with key accounts.
  • Prepared and filed correspondence, letters, forms, and other administrative material to maintain accurate records or client interactions, policies sold, and premiums collected
  • Maintained confidentiality and handled sensitive information appropriately.
  • Stayed current on industry trends and product offerings, providing informed guidance to customers seeking advice or recommendations.

Passenger Service Team Lead

Alaska Air Group
08.2014 - 06.2018
  • Communicated and collaborated regularly with leaders and employees across various departments to improve teamwork, build morale, and increase productivity and retention.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Promoted positive work environments by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.

Education

Bachelor of Arts - Human Resources Management

EASTERN WASHINGTON UNIVERSITY
Cheney, WA
06.2018

Skills

  • Program development and implementation
  • Product Education
  • Employee Coaching
  • Training and development
  • Microsoft Office Products
  • Time management
  • Critical thinking
  • Cross-departmental communication
  • De-Escalation Techniques
  • Regulatory Compliance

Awards

During my time working for Alaska Air I received the prestigious Alaska Airlines Safe Operations and Awards Recognition (SOAR) for identifying and reporting a safety hazard and security risk in the airport mail facility.

Volunteer Experience

  • BLUE MOUNTAIN HUMANE SOCIETY, Volunteered weekly as a dog walker to help train and socialize dogs to better find their forever homes.
  • SPOKANE RIVER CLEAN-UP, Joined dozens of other volunteers to remove garbage from the riverbanks and surrounding areas.
  • CHRISTIAN AID CENTER, Along with my family, prepared and served dinner for individuals experiencing homelessness.

Timeline

Customer Retention Specialist

PEMCO Insurance
11.2021 - Current

Senior Customer Account Representative

Amica Insurance
06.2018 - 11.2021

Passenger Service Team Lead

Alaska Air Group
08.2014 - 06.2018

Bachelor of Arts - Human Resources Management

EASTERN WASHINGTON UNIVERSITY

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Elisabeth Herbert