Elisabeth Higgins
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Retail Sales Supervisor
Bath & Body Works
06.2021 - Current
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Analyzed business at beginning of shift to make the day profitable
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Analyzed payroll data to decide if more coverage is needed or if cuts are needed based on forecast
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Coordinated closely with management regarding upcoming events or promotions that would require additional planning or resources.
- Coordinated merchandising displays, signage and sales enablement.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Physical Therapy Aide
Concorde Physical Therapy
09.2019 - 08.2021
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Enforced safety procedures with all patients.
- Maintained supply inventory by placing orders when supplies ran low.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Cleaned and organized work area and disinfected equipment after treatment.
- Transported patients to and from treatment areas using wheelchairs or providing standing support.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
Barista
Dunkin' Donuts
03.2019 - 05.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Education
No Degree - Nursing
Stark State College
Canton, OHHigh School Diploma -
West Branch High School
Beloit, OH05.2020
Skills
- Sales Expertise
- Operations
- Database Management
- Vendor Management
- Relationship Building and Management
- Organizational skills
- Budgeting and forecasting
- Cash handling
- Cycle Counts and Audits
- Analyzing Profitability
- Reporting and Performance Analysis
- Sales strategy development
Timeline
Retail Sales Supervisor
Bath & Body Works
06.2021 - Current
Physical Therapy Aide
Concorde Physical Therapy
09.2019 - 08.2021
Barista
Dunkin' Donuts
03.2019 - 05.2020
No Degree - Nursing
Stark State College
High School Diploma -
West Branch High School
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